Chief Fire Alarm Dispatcher Job New York New York USA,Management

Location: New York

Chief Dispatcher, Bureau of Communications

Full‑time position reporting to the Executive Director of Fire Dispatch Operations. The Chief Dispatcher oversees dispatch and maintenance personnel during tours of duty, directs citywide fire resources, manages equipment maintenance, and maintains records. They supervise SFAD LevelI, test and operate central office/PSAC equipment, coordinate with outside plant personnel, train supervisors, maintain logs, and handle escalations.

Key Responsibilities

Direct dispatch and inside maintenance personnel during a tour of duty in a borough fire communications central office or in a Public Safety Answering Center (PSAC).
Supervise available Citywide Fire Department resources to maximize fire protection across multiple boroughs.
Direct and perform equipment maintenance; maintain appropriate central office/PSAC records.
Oversee SFAD LevelI that directly supervises fire alarm signals and special calls.
Test, operate and maintain various central office/PSAC equipment; consult with outside plant personnel regarding circuit problems and perform equipment adjustments and tests.
Supervise, train and evaluate Supervising Fire Alarm Dispatchers.
Maintain and complete various logs, journals and other paperwork.
Make notifications in accordance with Bureau of Communications policy, including relaying information to superiors on escalating critical conditions or situations.
Approve and adjust subordinate time records in the City Time System and related computerized administrative work.
Conduct scheduled and ad hoc drills; implement and oversee manual dispatch mode when computer system is down.

Qualifications

A four year high school diploma or its educational equivalent, and either:

three years of satisfactory experience as an airport or railroad traffic controller, as a fire alarm dispatcher in a Class “A” Fire Alarm System, in radio or in another communication activity involving emergency dispatching, including one year in a supervisory capacity;
or five years of responsible, satisfactory experience in a public contact field of work requiring obtaining information to provide immediate assistance to persons in emergency or critical situations in which lives and/or property are in jeopardy, including one year in a supervisory capacity.

Education and/or experience which is equivalent to “1” above. College education may be substituted on the basis of 30 credits for one year of experience, only for the experience described in “1 b)” above and only for a maximum of two years. However, all candidates must have a four year high school diploma or its educational equivalent, and at least three years of experience including one year of supervisory experience.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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