IT Product Manager

Job Summary & Objectives

The IT Product Manager will oversee a varied portfolio of internal products, including the content management system (CMS), electronic signature and digital agreement management platforms, CRM, and events application. The role collaborates with business partners, IT teams, and vendors to understand user needs, maintain product quality, and ensure each product supports day-to-day business operations effectively. Responsibilities include clarifying requirements, prioritizing fixes and enhancements, supporting testing and release readiness, maintaining product backlogs, and documenting business priorities to deliver high‑quality user experiences.

• Serve as product manager for internal business platforms such as CMS, electronic signature and digital agreement management systems, events application, CRM, and other designated products.
• Develop an understanding of deployed products, business workflows, and stakeholder priorities to drive improvements.
• Translate partner and user needs into clear product scope, acceptance criteria, and delivery priorities in partnership with Product Owners, Business Analysts, IT teams, and vendors.
• Manage product activities from intake through release readiness, including user communications, training support, and operational handoff.
• Coordinate user acceptance testing, track defects, and confirm solutions meet business expectations.
• Own and prioritize product backlogs across multiple product areas based on business value, user impact, quality considerations, and roadmap priorities.
• Co‑ordinate releases, configuration changes, upgrades, issue resolution, and production support activities with development, testing, support, infrastructure, and delivery teams.
• Identify opportunities to improve workflows, adoption, and operational effectiveness across assigned product suites.
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