Head of Customer Success, Mid‑Market Americas
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-23
Listing for:
Harvey
Full Time
position Listed on 2026-07-23
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Harvey is seeking a Head of Customer Success, Mid-Market - Americas, to own the strategy and outcomes of the mid-market CS motion across the US, Canada, and LATAM. You will lead a team of Mid-Market CSMs and CS Leaders, driving value realization for Harvey's largest accounts and ensuring customers derive ROI from our AI platform.
This senior role reports to the VP of Customer Success and requires a builder's mindset: define playbooks, scale the team, and set the standard for world-class customer
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