Vice President, Client Management

Company description

Influential is an AI social data and conversion technology, as well as a Developer Partner of IBM Watson and a Facebook Marketing Partner. Utilizing a network of over 1,000,000 social media influencers as a tactic for distribution, Influential runs both native and paid campaigns on Facebook, Instagram, Snapchat, Twitter, and You Tube for Fortune 500 brands including Walmart, McDonald’s, Pepsi, Nestlé, General Mills, Toyota, Samsung, Sony Pictures and many more.

Influential is the only company that can track deterministic one-to-one in-store foot traffic and sales attribution from paid influencer posts, as well as TV tune-in lift and attribution. Influential is a strategic partner of WME and Oracle’s Moat and has offices in Beverly Hills, New York City, and Las Vegas.

The Vice President, Client Management is a leader responsible for driving client excellence, operational rigor, and helps to identify growth opportunities across Influential’s client portfolio. This role oversees the Client Management function for specific clients, ensuring best-in-class creator-led branded content delivery while strengthening agency partnerships, and managing a team.

The VP reports to the Influential SVP, Client Management lead for their respective agency. Success in this role requires exceptional leadership, strong organizational navigation skills, and a client-first mindset rooted in Influential’s VBS model and ways of working.

• Serve as a senior point of contact for assigned agency leadership and key client stakeholders, fostering trusted, long-term partnerships
• Maintain deep knowledge of agency clients and teams across respective assigned agency
• Lead day to day operational teams grounded in service and support of campaign activations.
• Manage and resolve client escalations, when necessary raising to the SVP, Client Management lead as appropriate

• Partner with Influential Sales lead to manage existing client relationships and when appropriate assist in expanding client scopes and unlocking net-new client opportunities
• Collaborate with Commercial Operations team to monitor client profitability and ensure financially sound engagements
• Responsible for flawless execution that delivers on the promise of increasing a client’s business through the lens of influencer marketing

• Lead, motivate, and develop a high-performing Client Management team in a fast-paced, matrixed environment
• Responsible for the entire client experience inclusive of managing discipline experts across strategy & analytics, performance media, creator, creative and other capabilities that may be staffed and/or required to satisfy client business objectives
• Ensure consistent adoption of Influential ways of working, client management processes, and tools including
• Responsible for margin delivery and weekly, monthly and quarterly reporting to senior leadership and Enablement leads at Influential

• Monitor and track client performance objectives across all initiatives, ensuring program goals are met or exceeded
• Maintain a client-first mindset, proactively identifying challenges, roadblocks, and opportunities for optimization
• Build client trust by overseeing quality of outputs, communication, and overall portfolio performance

• Build employee capabilities in client correspondence, executive presence, meeting composure, self-awareness, and interpersonal effectiveness
• Attend and contribute to Client Management All-Staff meetings
• Stay current on industry trends, creator economy developments, and key client verticals
• Lead by example, professional appearance and presence including on camera in all meetings internal and external

• 10+ years of experience in client leadership, agency management, or related roles within media, marketing, or influencer ecosystems. Proven experience leading cross-functional teams and navigating complex holding-company environments
• Strong understanding of influencer marketing, creator-led content, and performance-driven campaigns
• Exceptional…