Assistant Optical Practice Manager

The role

The role

As Assistant Optical Practice Manager you ll be at the heart of our New York practice — the person who makes the store feel effortless to the customer and energising to the team. You ll partner closely with the Practice Manager to run a brilliant store, develop a high-performing team, and deliver an optical experience that s second to none in the city.

This won t always be easy. Building something excellent rarely is. But for the right person it s a rare opportunity: to shape how a beloved British brand grows in America, with real ownership from the start.

You ll support the Practice Manager in running a seamless store that consistently exceeds its sales and customer-experience ambitions — and step in to lead in their absence, taking charge of all dispensing activity across the practice. You ll select, develop, and work alongside our optometrists and retail team to deliver impeccable frame and lens advice, precise fittings, and the kind of service people tell their friends about.

You ll work hand in hand with our glazing partners, bringing genuine expertise to lens selection and quality control. You ll build and continuously improve the operational rhythm of the store — the systems, standards, and habits that let a small team do exceptional work — while protecting our inventory, assets, and everyone s safety along the way. And you ll invest in people: coaching, training, and growing the team, contributing to the manuals and standards that keep Cubitts consistent as we scale.

Above all, you ll be an ambassador for what we re building — able to explain a lens as fluently as you tell the Cubitts story, and to get others as excited about it as you are.

You re aligned, first and foremost, with our values. You re a Pioneer — always looking for the simpler, better way. You re Proud — you take pride in your craft and do things properly, even when you re tired. And you re For All — humble, warm, and accessible, with no ego in the way of doing right by the customer and the team.

Beyond that, you re:

• Proactive and energetic — you thrive at pace and can run with things independently
• A natural communicator who builds trust and influences positively, in person, on the phone, and in writing
• Decisive, comfortable acting quickly to make a positive difference
• A developer of people — able to delegate, empower, and hold a team accountable, with a track record of both stretching high performers and turning around under-performers
• Commercially sharp, with a feel for what moves a store
• Genuinely passionate about spectacles — their style, design, and manufacture
• Detail-oriented and well organised, with real care for how things look and feel
• Agile and adaptable as the needs of a growing business change

• A salary of $70,000 per annum
• Healthcare contribution through Deel
• Employment and support through Deel, via Cubitts Inc (employer of record)
• 20 personal leave days a year, to use however you need
• A bi-annual frame allowance (worth in excess of $1000)

And the chance to help build something brilliant, from the ground up, in one of the best cities in the world to do it.

Full time contract - Cubitts West Village and Cubitts SoHo, NYC.