Regional Operations Manager - Soft Services; US South Central Region
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-29
Listing for:
CBRE Government and Defense Services
Full Time
position Listed on 2026-07-29
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Location: New York
Overview
The Regional Operations Manager – Soft Services is responsible for leading the delivery of soft services across a distributed Defense Sector portfolio. The role blends hands‑on operational leadership with strategic program management, supporting transitions, stabilizing new locations, and preparing the portfolio for future service‑line growth.
Key Responsibilities- Lead regional service delivery across a geographically dispersed portfolio, ensuring consistent execution of soft services.
- Oversee operations in regulated and security‑sensitive environments, maintaining strict adherence to client, government, and internal compliance requirements.
- Manage and support site managers and regional teams, reinforcing safety, quality, and performance expectations.
- Lead startup, transition, and stabilization activities for new facilities while maintaining performance across existing locations.
- Partner with internal stakeholders and client representatives to implement standardized operating procedures, KPIs, escalation pathways, and communication protocols.
- Drive labor planning, staffing optimization, and vendor coordination across varied facility types.
- Support continuous improvement initiatives focused on efficiency, cost control, and service quality.
- Prepare the region for future soft‑service expansion, including grounds, security coordination, logistics support, and minor facility services.
- Ensure compliance with quality, policies and program requirements, along with completing all reporting on time.
- Champion development within the region; conduct performance evaluations, succession planning, and focus on building multi‑unit management skills.
- Ensure consistent and fair administration of all policies and procedures.
- Bachelor’s degree or 5–7 years of progressive experience managing multi‑site facility or soft‑services operations.
- Prior experience supporting government, defense, aerospace, or similarly regulated environments preferred.
- Proven ability to lead teams
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