Head of Account Management

Responsibilities

• Lead, coach, and develop a team of account managers; hire, onboard, and retain talent as the team scales.
• Build the foundation of Vendelux’s account management function — segmentation, playbooks, and health scoring that deliver predictable outcomes across onboarding, adoption, renewals, and expansion.
• Own retention, expansion, and account health for the segment; set targets, prioritize resources, and drive team accountability and results.
• Coach account managers on delivering compelling business outcomes for their partners.
• Lead and grow relationships with key event organizer partners, serving as a senior point of contact for strategic accounts.
• Source and structure data-driven partnerships — including data exchange and technical collaborations — that support revenue growth and product expansion.
• Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education.
• Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities.
• Identify and drive expansion — additional events, renewals, webinars, case studies, and media partnerships — partnering with Sales, Product, Data, and Marketing on go-to-market and upsell.
• Represent Vendelux externally at industry events, and stay close to market trends to influence product and positioning.

• 7–10+ years in account management, partnerships, or customer success, with 3+ years managing teams — ideally in B2B SaaS.
• Proven success hitting retention and expansion targets; comfortable owning your number and your team’s.
• Excellent people manager and coach who can hire, develop, and retain high-performing account managers.
• Strong operational mindset: building playbooks, KPIs, segmentation strategies, and scalable processes.
• Comfortable with data and customer usage/adoption metrics; a strong communicator who builds trust and navigates complex stakeholder conversations.
• Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands.

Demonstrates expertise in account management and partnerships, with a strong focus on retention, expansion, and team leadership. Proficient in building scalable processes, data-driven strategies, and effective communication to drive business outcomes.