Vice President, Operations & Experience

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Full Time Headquarters, New York, NY, US

2 days ago Requisition

Salary Range: $ To $ Annually

Job Title:

Vice President, Operations & Experience
- Team Sloomoo

Reporting to:
Co
- Founder Sara Schiller

Salary : $150,

Position/

Location:

NYC HQ-based with extensive travel (In-Office Four Days a Week)

Schedule:

Work week is Tuesday
- Saturday. Thursday
- Saturday expected to be in the field at one of your assigned locations.

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design.

Sloomoo's universe has expanded - there are now a total of 5 Institutes (NYC, LA, Houston, Chicago, Atlanta) and two Mini Moos (Boston, Philadelphia) with more to come.

Mini Moos are smaller than the Institutes but packed with as much color, surprise, and play.

The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more.

The mission:
Deliver joy, whether you're a kid or kid-at-heart.

The Vice President, Operations & Experience, is the senior-most leader responsible for how the Sloomoo interactive experience performs, scales, and evolves across all locations and digital channels. This role owns the long-term health of the experience, balancing guest joy, team experience, and financial performance as the company grows.

Reporting to the Co-Founders, the VP sets the vision and standards for how Sloomoo's interactive experience comes to life from in-venue moments to ecommerce touchpoints and ensures the organization, leadership structure, and operating model are built to support that vision. This role leads through senior operators rather than direct execution and is accountable for enterprise-level outcomes.

The VP partners closely with the Senior Director, Operations & Experience, the VP of HR, Marketing, and Finance to ensure the interactive experience is delivered consistently today while being intentionally designed for tomorrow.

You will be key to upholding Sloomoo's values :

• 1. Joy
  - Joy is our DNA. We spark wonder, play, and creativity in everything we do.
• 2. Accountability
  - We own it. Every action, every result-our name is on it.
• 3. Collaboration
  - Joy happens when we create together. We rise as one team.
• 4. Innovation
  - We push limits, dream big, and turn bold ideas into reality.
• 5. Inclusivity
  - Everyone belongs. Every voice matters.
• 6. Resilience
  - We pivot, solve, and grow stronger through every challenge.
• 7. Excellence
  - Good isn't enough. We obsess over the details that make greatness

• Own the long-term vision for the Sloomoo interactive experience across all Institutes, Mini Moos, and ecommerce
• Define what is non-negotiable about the guest experience as the brand scales, and where flexibility is appropriate
• Ensure the interactive experience remains joyful, inclusive, accessible, and unmistakably Sloomoo across all touchpoints
• Make recommendations on experience and operational tradeoffs to protect brand integrity and guest impact
• Implement marketing and product initiatives within the experiences and offsite promotions

• Lead performance across Sloomoo experiences, balancing guest experience, team experience, and long-term financial health
• Manage teams to achieve revenue, profitability, and performance expectations for tickets, retail, and events in close partnership with Finance and executive leadership
• Guide pricing, capacity, labor models, and cost structures to support a high-quality, interactive experience and sustainable growth
• Review KPIs across the experience and hold general managers, senior leaders accountable, adjusting course as needed without compromising guest or team experience
• Maximize profitability with a focus on best-in-class hospitality and guest experience coupled with operating efficiencies.
• Balance inventory levels, production costs and shipping costs while maintaining…