Office Manager (FGP) - Manhattan, Chelsea

Office Manager (FGP) - Manhattan, Chelsea

Administrative/Office Support

New York, NY

Full-Time/Regular

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.

At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, go to med.nyu.edu , and interact with us on Linked In , Glassdoor , Indeed , Facebook , Twitter and Instagram .

We have an exciting opportunity to join our team as a Office Manager (FGP) - Manhattan, Chelsea. In this role, the successful candidate The FGP Office Manager is responsible for overseeing the daily activities of practice operations including the hiring, onboarding and management of staff, handling patient interactions, and adherence to the policies and procedures of the Faculty Group Practice. The practice manager will be responsible for collaborating with physicians as well as FGP regional leadership to implement operational and business initiatives.

• Ensures enforcement and adherence to FGP policies are procedures
• Hires, onboards, trains and manages staff
• Oversees daily practice operations including reception/phones, staffing and provider schedules, and workflows
• Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices
• Monitors supply inventory and medical equipment maintenance
• Coordinates regular staff meetings and performance reviews
• Collaborates with Physicians to support efficient workflows and optimize patient access
• Communicates issues or roadblocks to the regional manager/operations leads
• Performs other duties as needed

• Directs business and patient care functions of a Faculty Group Practice site (insert type of practice based on level of manager/role JD title).
• In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed.
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources,
• Works with Director or Regional Director to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis.
• Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, Check Mate, Patient Secure and digital scheduling.
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end work queues, waitlists, inbaskets, open encounters, and patient experience, etc.
• Identifies additional staff training requirements and coordinates as needed.
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians.
• Monitors revenue cycle outcomes relative to front-end processes including co- pay collection, insurance verification, authorization and referral management and front-end denials.
• Participates in financial management including budget planning and business development activities.
• Oversees and manages any required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with FGP representatives to identify…