Communications Specialist

Responsibilities

• Lead, coach, and develop SSC Team Leaders and Managers to build a high‑performing, engaged, and collaborative team environment
• Implement and continuously optimize the SSC operating model, including service management frameworks, service catalogues, and SLAs
• Oversee daily operations to ensure efficiency, quality, and adherence to established processes and standards
• Define operational priorities, allocate resources effectively, and manage activity planning
• Monitor service performance using KPIs, identify trends, risks, and improvement opportunities, and implement corrective actions
• Act as a key member of the SSC global leadership team, contributing to strategic initiatives and SSC scope expansion

• 3+ years of experience in shared services, BPO, or operations management roles
• Proven experience leading teams and managing administrative and operational functions
• Demonstrated success in driving performance improvement and business growth initiatives
• Master’s degree in Business Administration or a related field (preferred)
• Fluent in English (mandatory)
• Fluent in Spanish (mandatory)

Demonstrates expertise in leading and developing high‑performing teams within shared services and operations management, with a focus on performance improvement and strategic initiatives. Proficient in implementing service management frameworks and optimizing operational processes to enhance efficiency and quality.

• Shared Services Management
• Team Leadership
• Performance Improvement
• Operational Efficiency
• Business Growth Initiatives

• Operations Management
• Service Management Frameworks
• KPI Monitoring
• Activity Planning
• Resource Allocation

• Coaching
• Collaboration
• Strategic Thinking

• Master’s Degree in Business Administration

• BPO
• Service Catalogues
• SLA
• Process Standards
• Performance Trends