Senior Claims Manager, Cyber

Responsibilities

• Supervise and direct a team of claims professionals
• Responsible for development and coaching of staff
• Build a team-oriented environment
• Perform quality reviews on claims
• Communicate with stakeholders and provide exceptional customer service
• Conduct investigations and evaluate liability to determine validity of complex claims
• Oversee outside counsel and vendors
• Prepare and present reports on claims performance

• Leads and directs a team of claims professionals
• Advanced knowledge and strong leadership skills
• Experience in handling Reinsurance and Open Market cyber, media, and technology error and omissions claims and litigation
• Development and coaching of staff
• Quality reviews on claims in compliance with internal and external audit requirements
• Oversee all aspects of the litigation process for high-exposure liability claims
• Negotiate claim settlements
• Prepare and draft complex legal correspondence

Demonstrates advanced leadership and team development skills while managing complex claims processes, including oversight of litigation and negotiation of settlements. Proficient in conducting quality reviews and ensuring compliance with audit requirements.