Store Manager - Long Island, NY

alts | Alteration Specialists is looking for a Store Manager Alts is looking for a dynamic, customer‑oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in‑store experience for every customer.

This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alterations environment. This is a full‑time, in‑person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have full time training in New York City prior to the location’s opening.

• Ensure the studio/store is consistently clean, organized, and provides a positive tailoring environment for customers
• Oversee daily operations, including opening/closing procedures, scheduling, quality control, and on‑time delivery
• Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met
• Collaborate with the corporate team to implement new promotions, sales strategies, and product launches

• Engage in frequent collaboration with the Tailor Shop Manager of your alts studio to assess studio needs and day‑to‑day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all tickets are properly created and processed throughout the garment’s life cycle with Alteration Specialists
• Monitor production
• Create weekly and bi‑weekly schedules for the operations team and tailoring team
• Ensure all garments are bagged, packaged appropriately, and shipped properly before handing off to customers
• Record and document all RFA’s, refunds, and other failures of process; brainstorm written solutions to achieve higher operational efficiency

• Create a warm and welcoming atmosphere for customers, ensuring they feel valued and respected
• Lead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionally
• Train staff on best practices for customer interaction, ensuring the team maintains a high level of customer service
• Handle customer complaints or escalations and resolve issues with efficiency and empathy
• Encourage customer feedback and ensure all concerns are addressed to continuously improve the studio experience
• Recruit, train, and motivate staff to uphold the company’s customer service standards and achieve sales goals
• Schedule and manage team hours, ensuring adequate coverage during peak and off‑peak times
• Conduct regular performance reviews, provide coaching, and foster a culture of continuous improvement
• Set individual and team sales targets, and actively work to meet and exceed those targets
• Organize and lead team meetings to communicate store updates, performance expectations, and product knowledge

• You are a natural leader with the ability to inspire and motivate your team
• You are proactive and solution‑oriented, always finding ways to improve processes, resolve challenges, and enhance the customer experience
• You are highly organized, detail‑oriented, and thrive in a fast‑paced retail environment
• You are passionate about the brand, its products, and the overall mission, and you lead by example in all aspects of your work
• You possess excellent communication skills, are warm, compassionate, and empathetic, and can build strong and trusting relationships with both your team and customers
• You have a strong sense of professionalism, integrity, and accountability, and you take ownership of your responsibilities

• 5 years of operations experience at an early stage company required, with 2 years of managing a team of 5 or more required
• Clear communicator with ability to build strong cross‑cultural relationships required
• Experience in luxury retail or showroom management required, with a working knowledge of garment construction desired
• Tech savvy…