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Head of Customer Support & Program Innovation
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-05
Listing for:
DEPARTMENT OF BUSINESS SERV.
Full Time
position Listed on 2026-08-05
Job specializations:
-
Management
Operations Management, Business Administration
Job Description & How to Apply Below
The New York City Department of Small Business Services (SBS) seeks a Director of Customer Support and Program Development to oversee the Small Business Hotline, customer service email accounts, regulatory data, and NYC BEST initiatives.
You will lead project planning, monitor KPIs, and coordinate cross‑department efforts to improve services for NYC’s small businesses, jobseekers, and districts, reporting to the Assistant Commissioner.
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