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Head of Customer Support & Program Innovation

Job in New York, New York County, New York, 10261, USA
Listing for: DEPARTMENT OF BUSINESS SERV.
Full Time position
Listed on 2026-08-05
Job specializations:
  • Management
    Operations Management, Business Administration
Salary/Wage Range or Industry Benchmark: 100000 - 160000 USD Yearly USD 100000.00 160000.00 YEAR
Job Description & How to Apply Below
Location: New York

The New York City Department of Small Business Services (SBS) seeks a Director of Customer Support and Program Development to oversee the Small Business Hotline, customer service email accounts, regulatory data, and NYC BEST initiatives.

You will lead project planning, monitor KPIs, and coordinate cross‑department efforts to improve services for NYC’s small businesses, jobseekers, and districts, reporting to the Assistant Commissioner.

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