Director, Client Solutions (Property Management

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses.

We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City’s Rockefeller Center, São Paulo’s Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s Opern Turm and Taunus Turm.

Summary of the Position:

Client Solutions delivers integrated real estate operating services to third-party owners across office assets. Our capabilities span Property Management, Asset Management, Leasing, Studio, and Construction Supervisory services.

Tishman Speyer is seeking a Director, Client Solutions Platform Development & Relationship Manager to help standardize and scale our third-party operating model. This role is central to ensuring that we can onboard new mandates effectively, execute complex transitions, standardize service delivery, and drive performance across multiple teams and communicate effectively to Clients.

This is a hands‑on, outcomes-driven role for a senior operator who thrives in dynamic environments and is comfortable operating across functions. The Director will work closely with internal leadership and field teams, and will engage directly with clients and ownership groups, particularly during onboarding, transitions, and service delivery initiatives.

Key Responsibilities:

• Lead the operational onboarding of new third‑party client mandates, including transition planning, execution, and stabilization

• Build and continuously improve standardized transition frameworks, playbooks, and readiness checklists

• Coordinate cross‑functional integration across Property Management, Asset Management, Leasing, Studio, and Construction Supervisory services during the RFP process and after the assignment is awarded

• Establish first 30/60/90‑day execution plans, governance, and reporting expectations for each new client assignment

• Identify risks early, drive issue resolution, and ensure consistent client communication throughout transitions

• Work with the team to define and implement scalable operating procedures, service standards, and workflows across service lines

• Develop operating models, cadences, and decision rights to support reliable execution at scale

• Translate best practices into repeatable processes, templates, and tools that field teams can adopt

• Drive continuous improvement initiatives that strengthen quality, efficiency, and client experience

• Establish KPI frameworks and dashboards that measure service delivery, client satisfaction, operating performance, and execution quality

• Implement operating rhythms, including regular performance reviews with internal stakeholders and clear accountability for outcomes

• Create standardized client reporting frameworks and ensure consistency across accounts and markets

• Use data and field feedback to identify trends, root causes, and…