Senior Manager, Change Management and Process Optimization

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The Senior Manager, Process Optimization, is responsible for assessing the stability and sustainability of all current business processes and optimizing them, as well as developing future processes. This includes the accountability to execute specific initiatives and collaborate with stakeholders across all MTA Agencies and organizational areas, ensuring People business processes conform to the organization’s long‑term business strategy and collaborating with different departments so processes work in harmony.

A critical objective of the Senior Manager, Process Optimization, is to manage and deliver a transformational portfolio of enterprise‑wide programs and projects that introduce People best practices across the Agency. This individual is also responsible for maintaining a continuous improvement program that will enable and enhance the capabilities of the People team to effectively support the overall strategic objectives of the organization.

The Senior Manager must organize and prioritize their overall project pipeline and establish a governance and delivery model for tracking the execution of the strategic project portfolio.

• Independently assess current business processes, identify capability gaps, gain business‑IT alignment, develop future state strategy & solution vision.
• Responsible for partnering with cross‑functional partners to manage the design, modelling, and implementation of new or modified business processes and recommended organisational structures.
• Proactively lead collaborative efforts at the direction of the Senior Director of HR Process Optimization, across business groups, functional teams, and at multiple levels. Accountable to provide a stable foundation for procedures & processes that will enable the execution of the People’s Department goals.
• Provide strategic communication, problem solving, risk management, facilitating meetings, and ensuring quality control are elements.
• Act as a Project Manager for the Senior Director of HR Process Optimization and improve business processes through tools, metrics, and dashboard reporting to enable decision making.
• Understand operational needs and work with data to identify trends and develop solutions.
• Demonstrate expertise in business processes, including process mapping and optimisation.
• Responsible for partnering with cross‑functional teams to drive the planning, execution, and auditing of business processes that enable efficiencies and accountability for all business processes and MTA procedures.
• Selects, develops, and motivates personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counselling. Responsible for the discipline/termination of employees when necessary. Review the performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Strong executive and emotional presence to inspire and influence change across the organisation.
• Other duties as assigned.

• Proficient in business process mapping, process optimisation, and system improvements for organisational efficiency.
• Strong analytical, quantitative, and problem‑solving skills with experience in business case development and implementation planning.
• Excellent time management, prioritisation, and decision‑making abilities with strong attention to detail.
• Ability to coach, train, and…