Property Manager - Independence House

JOB DESCRIPTION

Property Manager Organization

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‑income older persons, many of whom live with mental illness and/or have experienced homelessness. WSFSSH currently owns and operates nearly 2,200 units in 28 buildings located in Manhattan and the Bronx.

• The Property Manager reports to the Deputy Director/Chief Operating Officer and is responsible for the smooth and safe operation of buildings owned and operated by WSFSSH.
• The Property Manager is responsible for staff supervision, operating the property within the budget, facility maintenance, compliance, resident relations, and working with our social service team to keep our residents stably housed.
• Staff Supervision – Supervise the maintenance, administrative and front desk staffs.

• The front desk is staffed 24 hours/day, 7 days/week. Establish and monitor staff schedules; monitor time and leave issues; provide for substitutes if staff are unable to work a given shift; sign off each week on staff time sheets.
• Budget – Provide input to CFO and Deputy Director to establish annual operating budgets, operate buildings within the prescribed budgets, collect and deposit monthly rent, oversee petty cash, maintain resident information in the Real Page system, etc.
• Facility Maintenance – Implement and/or supervise ordering of supplies, maintain relationships with contractors, keep accurate records, and report building‑related issues in a timely fashion.
• Assure that the buildings, sidewalks and alleys are clean and well‑maintained, comply with fire‑safety regulations, and keep all required licenses and certificates current.

Conduct annual inspections, arrange for routine painting and repair work, regularly review and implement sustainable practices within the building, monitor progress of work orders, and implement emergency procedures as needed. Model act as a liaison with the Social Services Department, meet weekly, make referrals to Social Services as appropriate, collaborate with the Social Service team on lease‑up of new units, negotiate and respond to grievances in consultation with Social Services as appropriate.

With input from Social Services, initiate and oversee collection actions and hold‑over proceedings as necessary. Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.

Maintain good relations with oversight agencies including HPD, HDC, NYCHA, HUD, DHS, and Tax Credit Investors/Syndicators. Oversee income certification and verification to ensure compliance with Rent Stabilization, LIHTC, HUD, HCR, HDC, HPD, HOME, HHAP, Shelter Plus Care, Mitchell Lama, and other regulatory agreements. Oversee lease‑up of vacant units in compliance with fair housing marketing, tenant selection plans, agency‑regulated lotteries, and referral programs.

Assist residents with move‑in and orientation, protect resident rights, and develop one‑to‑one relationships. Monitor resident satisfaction, assure a safe personalized environment, and work with staff to maintain respect and care for residents. Attend training, submit reports, and perform additional duties as directed.

• Undergraduate Degree.
• At least four years’ experience in property management or related activity.
• Ability to read and write in English; fluency in Spanish helpful.
• Ability to communicate with people of diverse backgrounds.
• Experience working with persons who have experienced homelessness, histories of substance abuse, or serious mental illness.
• Strong leadership skills with a proven track record for positive change.
• Ability to work under pressure and meet deadlines.
• Excellent communication with senior management, a team‑oriented outlook, and tactful interaction with staff, residents, visitors, vendors, inspectors, and consultants.
• Able to make independent decisions and handle stressful situations as needed.

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition, or any other protected characteristic as established by law.