Assistant Branch Manager - Roosevelt

It Starts With Our Employees

Four Leaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The Assistant Branch Manager contributes to the success of the branch through collaboration in overseeing the branch operations ensuring alignment to corporate strategies and objectives while demonstrating effective leadership. Lead and manage change in an agile environment, sound decision making, problem resolution, and crisis management. Model behaviors that create a work environment that ensures exceptional employee and member experiences. The expectation is to effectively develop supervisors to lead teammates in delivering exceptional member experiences, foster long lasting relationships, use financial knowledge to offer thoughtful solutions to address member needs and process transactions accurately and efficiently.

Monday to Saturday availability required.

• Leadership
  • Consistently demonstrates positive leadership attributes such as collaboration, strong communication skills, decision making, problem resolution, crisis management, initiative, and high emotional intelligence.
  • Embrace and advocate a culture of change, agility, inclusiveness, and innovation that aligns to Retail and the organization’s vision and strategic goals.
  • Collaborate with supervisory team to set clear objectives for the branch and employees; monitor progress and track results.
  • Promote a balance between the employee and member experience by engaging with the team to support a positive environment.
  • Inspire others to grow and develop to build bench strength.
• Operations
  • Manage the day-to-day operations of the branch.
  • Collaborate with the supervisory team to continuously develop a consultative sales approach for the team to identify sales opportunities.
  • Ensure the team can effectively process transactions by utilizing Four Leaf systems in accordance with established policies and procedures.
  • Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations.
  • Provide direction and guidance in overseeing the supervisory team to make sound decisions and develop their direct reports.
  • Act as the lead supervisor when the Branch Manager is not present.
• Employee Experience
  • Build strong relationships with all teammates and consistently works to create a positive, inclusive work environment where all employees feel engaged and valued.
  • Collaborate with the supervisory team to effectively recruit, hire, and onboard new employees.
  • Transfer learning to the team through direct development or leveraging other training/development opportunities available.
  • Lead the coaching and career development conversations with direct reports on a consistent basis and ensure that this is in place for the supervisor’s direct reports. This may include overseeing observations, documented coaching conversations, creating development plans, performance improvement plans, and disciplinary actions as needed.
  • Work with manager to identify high potential employees and create career development plans and succession planning for the branch and organization.
• Member Experience
  • Identify trends through daily observations and member surveys data to create and implement action plans for the team to provide improved member experience.
  • Ability to de-escalate heightened member situations with emphasis on problem solving and service recovery. Provide support and guidance to supervisors to do the same.
  • Work with the supervisory team to develop teammates to provide exceptional member experiences by cultivating relationships, identifying member needs to make beneficial recommendations and warm transfers to branch representatives or business partners.
  • Ensure that the team strengthens their ability to communicate with members to share knowledge and information.
  • Contribute to the management of the branch traffic flow with lobby management. This includes managing branch scheduling, lobby tracking, appointment assignments, and at times assisting to ensure that the teller and drive-up traffic are…