Manager, Administrative Support (Transportation

Manager, Administrative Support (Transportation)

Assistant General Manager, Strategic Planning & Development

Compensation: $98,781 - $123,476 (Grade: ADC
005)

The Manager of Administrative Support provides high‑level administrative and analytical work related to budget development, monitoring, and strategic planning for the Road Operations Division. This role oversees key administrative functions across all six Road Operations sub‑divisions, including overtime tracking, job number management, and ensuring the accuracy of timekeeping, payroll, and related information systems. The position monitors internal audit processes, recommends and implements corrective actions, and produces analytical and operational efficiency reports with performance indicators.

The role also serves as the division’s training liaison and tracks chronic absenteeism.

• Oversee all financial operations of the Division, including budgeting, overtime and cost tracking, reimbursable work, and preparing unbudgeted funding requests. Provide regular budget reports for subdivisions.
• Manage and reconcile divisional headcount, resolve discrepancies, oversee hiring needs, and track long-term employee absences.
• Coordinate with Labor Relations on issues related to chronic absenteeism.
• Monitor and report on monthly operational performance indicators such as on-time performance, wait assessments, collisions, customer incidents, employee availability, road calls, and trip completion rates.
• Serve as the Division’s point of contact for investigations and audits and conduct safety‑related analysis.
• Handle various administrative functions including equipment inventory and training coordination.
• Supervise staff across all related functions.

• Bachelor’s degree in Business Administration from an accredited college or university; or an equivalent combination of education and experience may be considered in place of the degree.
• 6 years of full-time related experience.
• 2 years in a supervisory, managerial, or administrative role.

• Knowledge and understanding of NYCT and DOB administrative & operating Rules and Regulations and Policies & Procedures
• Excellent verbal, written and interpersonal communication skills
• Excellent knowledge and experience with applicable software (Word, Excel, Access, Power Point, etc.)

Based on evaluation of education, skills, experience, interview, and written assessment. All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Appointment may be at a comparable level to current level of selected candidate. If necessary.

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 per year or if the position is designated as a policy maker. (

Note:

this figure is subject to change.)

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.