Technical Trainer (PAT) Learning & Development Job New York New York USA,Management

Location: New York

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing.

More than 11,000 employees operate NYCHA’s properties and central office functions.

NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures.

L&D’s mission is to prepare NYCHA employees for the roles they’re in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

Reporting to the Administrator of the Property Administration Training Unit, the Technical Trainer (Property Administration), is responsible for facilitating a variety of training courses designed to enhance the technical skills and knowledge of NYCHA employees, primarily but not exclusively Housing Assistants, Neighborhood Planners, and other administrative titles. This position focuses on training related to NYCHA standards and procedures specific to property management operations, property management supervision, and tenancy administration.

The ideal candidate will play a key role in delivering high-quality professional development opportunities that ensure employees can perform their duties safely, efficiently, and in compliance with all relevant standards.

Responsibilities Include, But Are Not Limited To The Following

Plan, implement, coordinate, monitor and/or evaluate programs.
Perform difficult work in the preparation of planning required for training.
Prepare evaluation reports, perform analyses and review program plans, funding and performance.
Make recommendations on policies and procedures.
Provide authoritative interpretation of complex problems.
Provide technical assistance and training to subordinate staff in techniques of program implementation and management.

Create And Deliver Training On The Following Subject Areas

General Property Administration – How to maintain a professional setting with regularly scheduled office hours in the property business office.
Rent Collection/Legal Action – How to ensure timely collection of rent payments and ensure processing of documents for timely legal action for rent delinquents and holdover cases, and the data entries of related computer records; how to authorize requests for rent adjustments; obtain verifications and maintain computer files in accordance with NYCHA procedures.
Annual Income Reviews and Uncollected Accounts– How to ensure the completion of annual reviews including the submission of non-verifiable cases via Seibel to Office of Tenancy Administration; accurate processing of uncollected rental accounts.
Visual Assessments – How to ensure visual lead assessments are completed and recorded in Maximo by trained staff and sequenced appropriately.
Occupancy and Vacancy – How to ensure vacant apartments are prepared in accordance with policy and procedures and are available for occupancy; how to maintain records of assigned units’ status in Tenant Turnover Log (TTL).
Procurement – How to maintain sufficient materials, services and staffing to complete apartment, corrective maintenance, preventive maintenance repairs timely and consistently; ensure all steps to procure goods and services are followed in accordance with NYCHA procedures.
Safety & Security – How to follow safety guidelines to ensure safety and security of residents and staff.
Repair/Work Orders – How to ensure resident repair requests are responded to within prescribed guidelines; coordinate the completion of repairs, and close work orders…