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Director of Support Operations & Trust
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-10
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-10
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Pickle is seeking a senior leader to own and optimize the customer support operation, driving strategy, people, and systems. You will manage a team of offshore agents, partner with Product and Operations to address root causes, and push AI-assisted automation to improve outcomes while reducing costs.
You’ll own the end-to-end support experience and its impact on growth. The role requires 4+ years in customer operations with 2+ years leading a team, strong analytics, and a passion for fraud/risk
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