Senior Operations Manager Job New York New York USA,Management

Location: New York

We are partnering with a downtown NYC law firm seeking a Senior Operations Manager. The Senior Operations Manager will be responsible for overseeing and optimizing workflows that support the firm's client acquisition efforts. The ideal candidate will be skilled at analyzing trends, adjusting processes to improve efficiency, and communicating effectively across all levels of the organization to ensure a seamless client intake and acquisition pipeline.

Responsibilities

Oversee day-to-day logistical and operational processes supporting client intake, lead management, onboarding of new clients, and case acquisition workflows
Develop, implement, and refine processes to improve efficiency, accuracy, and consistency across the client acquisition pipeline
Identify inefficiencies or bottlenecks in intake, courtesy and onboarding workflows and proactively adjust processes as lead volume, case types, or firm needs evolve
Run, generate, and analyze reports on intake volume, conversion rates, lead sources, and other key performance metrics to identify trends and support data-driven decision-making
Present findings and recommendations to internal stakeholders and other leadership in a clear, organized manner
Supervise, mentor, and provide guidance to team members and staff
Maintain detailed and accurate documentation of processes, procedures, and workflow changes
Liaise with other departments to ensure smooth communication and coordination across multiple levels of staff and management
Ensure compliance with firm policies, procedures, and applicable regulations related to client intake and acquisition
Manage multiple projects and priorities simultaneously in a fast-paced, high-volume environment
Train staff on new or updated intake and acquisition processes and procedures
Collaborate with leadership, attorneys, operations, marketing, and administrative staff to ensure logistical needs across the acquisition process are met

Requirements

Experience working in a mass tort law firm
Previous supervisory experience
Experience overseeing operational or logistical processes related to client intake/acquisition/onboarding
Strong analytical skills

Preferred Skills

Experience with mass tort intake/CRM/case management systems

Compensation: $,000

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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