Project Manager, Operations Management, Project & Program Management

Location: Jamaica

The new york city housing authority (nycha), the largest public housing authority in north america, was created in 1935 to provide decent, affordable housing for low- and moderate-income new yorkers. Nycha is home to 1 in 17 new yorkers, providing affordable housing to 528,105 authorized residents through public housing and permanent affordability commitment together (pact) programs as well as section 8 housing.

Nycha has 177,569 apartments in 2,411 buildings across 335 conventional public housing and pact developments. Nycha's mission is to provide quality housing for new yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. Since the 2019 agreement between nycha, the department of housing & urban development (hud), and the u.s. District court, southern district of new york (sdny), nycha has been working under a federal monitor structure.

The hud agreement sets the requirement to create a new organizational plan in collaboration with the federal monitor and sets forth various compliance related targets for nycha across major operational areas including: lead, mold, heat, elevators, pest, waste management, and inspections.

Responsibilities of the project manager will oversee a team of neighborhood service coordinators that serve as stewards of their neighborhood housing portfolios, immersing themselves in the daily rhythms of their residents to fully understand their wants, needs, and challenges.

Under direction of the borough vice president within operations, responsibilities will include, but are not limited to the following:

1. Manage a team of neighborhood service coordinators in devising and implementing strategic engagement processes to reach nycha residents. Ensure the team completes their work correctly and meets deadlines.

2. Provide training and technical assistance to neighborhood service coordinators to ensure that they have a thorough understanding of their portfolio and can effectively engage residents.

3. Represent nycha at resident-focused meetings and events.

4. Lead and coordinate staff outreach campaigns including supervising any door-to-door and phone banking outreach efforts. Monitor the effectiveness of outreach efforts to iterate and improve upon the neighborhood engagement model.

5. Maintain both quantitative and qualitative data documenting outreach efforts; resident feedback through canvassing, surveys, focus groups, and other methods; meeting attendance; and other key metrics. Maintain records necessary to document any hud-mandated resident consultation processes as appropriate. Support the creation of resident-led initiatives to increase resident input and participation with respect to nycha strategic goals and resident-led programming.

6. In support of the overall neighborhood engagement process, ensure information and notification is disseminated to residents in a timely manner and liaise with key nycha departments to facilitate as appropriate.

7. Address and escalate resident concerns in a timely manner as necessary.

8. Support neighborhood service coordinators to develop and foster relationships with stakeholders to ensure successful engagement in nycha real estate preservation and development processes (rad/pact, nyc housing preservation trust), including pre-conversion and for six months post-construction for converted properties.

9. Follow all guidance, policy & procedures regarding standards for resident outreach as issued by the resident engagement department.

10. Participate in emergency response activities as needed.

11. Coordinate meetings with stakeholders across nycha departments, including but not limited to: nycha capital, property managers, community center providers, and other stakeholders within the borough.

12. Ability to work evening/weekends as needed and ability to travel between nycha properties across the borough is required.

Additional information

1. Due to the existence of a civil service list, candidates must have civil service status in the title of administrative community relations specialist to apply.

2. Employees applying for transfer, promotional, title or level change opportunities must have…