Director of Premium | Highmark Stadium - Buffalo Bills

Director Of Premium Services

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Director of Premium Services will report to Assistant General Manager and is responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations including Clubs, Suites, Club Level, InSeat Service, and all other pertinent areas of premium services.

Essential Functions

• Manage all facets of the premium food and beverage operations to achieve operational budgets, manage monthly P&L statements, and ensure that all financial reporting is accurate.
• Provide leadership, coaching, and mentorship to staff responsible for executing the premium business plan.
• Achieve planned costs in labor and COGS and work within budgeted guidelines.
• Develop annual operating budget and quarterly reviews vs plan.
• Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices.
• Oversee monthly inventory for premium services operations.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials.
• Ensuring proper operational condition of all food service equipment.
• Work closely with subcontractors to ensure all operational needs are met and the terms of contract are followed.
• Develop new concepts that best serve the desires of our guests and incorporate industry trends.
• Recruit, interview, hire, train and further the abilities of all event service staff.
• Perform other related duties, tasks, and responsibilities as required.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

Qualifications

• Bachelor's degree preferred with a minimum of 5-7 years of management experience in the contract food service industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.

Skills and Abilities

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills
• Customer service oriented with the ability to interact with all levels of Legends and Management
• Must be available to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events.
• Must be able to work in a team environment
• Experience with Appetize and NCR/Quest point-of-sales systems is required
• Knowledge of accounting policy and procedures is preferred
• Experience in a union work environment preferred.
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must have the ability to lift, push, pull approximately 25lbs
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators

Compensation

Competitive salary range of $100,000 - $110,000 plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location:

On Site (Highmark Stadium Buffalo, NY)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.