Assistant Director of Community-Based Services

Assistant Director of Community-Based Services

Location:

Long Island City and New York City Jails

Days/

Hours:

35 hours per week (9am-5pm with some evening when needed)

The Assistant Director of Community Services provides leadership and operational oversight for the community-based reentry programming. Working in partnership with the Director of Jail-Based & Community Services, this position ensures the delivery of high-quality, trauma-informed, and person-centered services that support successful community reintegration for individuals impacted by the criminal legal system. Under the supervision of the Director, Jail/Community-Based Services, the Assistant Director of Community Services provides guidance and supervision to the team of Transition Coordinators, Mentors and Housing Specialist and other staff based on "best practices."

The Assistant Director of Community Services helps to ensure the implementation of quality services to clients, the accurate collection and assessment of data and submission of quality reports and provides administrative support for the unit. The Assistant Director of Community Services will be responsible for the operations of both the community and jail responsibilities such as completion of intakes and assessments, housing applications and referrals, and other duties as assigned.

• Mission and Fit:
  Embodies Fortune's mission and values and will be an effective member of the team in furthering both.
• Participant Centered:
  The Assistant Director of Community Services will prioritize the well-being and successful reintegration of incarcerated individuals into society.
• Collaboration:
  
  The Assistant Director of Community Services should be comfortable collaborating with staff at all levels within RISE, Education and Employment Services, Department of Correction Personnel, Mayor's office of Criminal Justice Personnel, and other internal and external department areas to understand complex problems and create solutions to reduce barriers to housing and other areas of concern.
• Leadership & People Management:
  The Assistant Director of Community Services will inspire and guide staff and participants, provide constructive feedback, and foster a strong professional culture.

• Partner with the Director to oversee the daily operations of community and correctional facility-based programs, ensuring effective service delivery, contractual compliance, and achievement of organizational goals;
• Provide leadership, supervision, coaching, and professional development to program staff, fostering a culture of accountability, collaboration, continuous learning, and excellence;
• Serve as the Director's designee during their absence, providing operational oversight, decision-making, and staff support;
• Develop and implement strategies that improve program effectiveness, service quality, participant engagement, and operational efficiency;
• Monitor program performance and ensure adherence to agency policies, funder requirements, and Department of Correction (DOC) protocols;
• Coordinate staff schedules, coverage, meetings, trainings, and other operational activities to ensure seamless program operations;
• Assist with recruitment, onboarding, performance evaluations, corrective action, and staff development initiatives;
• Provide clinical oversight to staff managing complex participant needs, behavioral health concerns, and crisis situations, while connecting with them to follow up care with the social worker;
• Promote evidence-based, trauma-informed, and strength-based practices through coaching, case consultation, and ongoing staff development;
• Support staff in developing comprehensive discharge and transition plans that address housing, employment, education, behavioral health, transportation, benefits, and other wraparound services;
• Provide crisis intervention and de-escalation support for participants and staff while ensuring appropriate documentation and follow-up;
• Ensure services are culturally responsive, equitable, and aligned with best practices in reentry and community supervision;
• Serve as a primary liaison between Fortune, the NYC Department of Correction, community providers, and agencies within the Criminal Justice Reentry Network (CJRN);
• Strengthen collaborative relationships with correctional staff, community partners, healthcare providers, housing agencies, workforce development organizations, and behavioral health providers to improve participant outcomes;
• Collaborate with the Director to monitor program outcomes, evaluate service delivery, analyze performance data, and develop quality improvement initiatives;
• Assist in preparing reports, maintaining accurate documentation, and ensuring compliance with contractual, regulatory, and accreditation requirements;
• Identify operational challenges and implement solutions that improve participant engagement, service coordination, and program outcomes;
• Approve staff timesheets, review schedules, monitor staffing…