Maintenance Manager

Maintenance Manager

Maintenance Department

Reports To: Hotel Manager

The Jewel Hotel is a high-performing boutique hotel located opposite Rockefeller Center. We are a premier destination for urban adventurers in the heart of the city’s most iconic district. Maintaining this “hidden gem” requires more than just technical skill; it requires a hands-on leader ready to take full ownership of our buildings heartbeat – from HVAC and electrical systems to the fine details of our guest rooms.

If you take pride in running a flawless operation in the most vibrant neighborhood, we want to meet you.

As the Maintenance Manager, you’ll be the leader of the Maintenance Team, ensuring the seamless operation and upkeep of the hotel property. You’ll be the driving force behind a safe, functional and aesthetically pleasing environment for our guests and team.

• Team Leadership and Management:
  • Supervise, train and schedule the maintenance team, ensuring efficient and effective work performance.
  • Foster a positive, collaborative, and motivated work environment.
  • Conduct performance evaluations, provide feedback, and coach team members to improve performance.
  • Delegate tasks and responsibilities effectively.
  • Participate in Department Head Meetings providing departmental updates.
  • Communicate effectively with your team addressing issues, and promoting teamwork.
  • Manage day to day operations of the maintenance department following Club Quarters standards.
  • Coordinate with other hotel departments to ensure seamless guest service.
  • Recruit qualified staff for the maintenance department, maintaining agreed staffing levels.
• Safety and Compliance:
  • Lead the Fire & Life Safety Program, Security Program and Energy Conservation Program.
  • Ensure adherence to all local, state and federal safety regulations, including OSHA and building codes.
  • Implement and maintain the building’s comprehensive fire and life safety program, ensuring compliance with all applicable standards and codes.
  • Serve as the primary point of contact for fire and life safety inspections and audits, addressing any issues promptly and implement necessary improvements.
  • Conduct regular inspections and testing of the fire and life safety systems, documenting findings and any corrective actions.
  • Coordinate and conduct fire drills and emergency evacuation procedures ensuring all team members are trained and prepared.
  • Deliver safety training programs, focusing of health and safety preparedness.
  • Maintain accurate records of all safety inspections, maintenance activities and training sessions.
  • Stay up-to date on the latest fire and life safety codes and regulations, communicating and implementing changes as needed to ensure compliance.
  • Ensure the safety and security of guests, staff, and the hotel property.
  • Implement and enforce security procedures, ensuring compliance with Club Quarters standards.
  • Respond to emergencies and handle incidents according to established protocols.
  • Maintain a safe and organized work environment.
• Preventative Maintenance and Repairs:
  • Manage and supervise a preventative maintenance program for guest rooms and hotel premises.
  • Direct and maintain a preventative maintenance program for all hotel systems and equipment – negotiating service agreements for equipment as required.
  • Conduct regular inspections, identify potential maintenance issues and execute timely resolution.
  • Monitor guest feedback and implement service improvements.
• Guest Room and Building Maintenance:
  • Ensure all guests receive prompt, professional, and courteous service.
  • Respond promptly to guest maintenance requests and resolve issues effectively and efficiently.
  • Perform and coordinate the maintenance and repair of furniture, fixtures and equipment.
  • Coordinate with all contractors and vendors, ensuring timely and on-budget completion.
  • Execute approved projects, monitor progress and provide regular updates to the Hotel Manager and other management.
  • Maintain a high level of guest satisfaction scores and implement strategies for improvement.
• Budget Management:
  • Assist in development of the maintenance department budget.
  • Manage and control the maintenance department expenses, including labor and…