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Senior Manager, Customer Success & Escalations (Fintech
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-18
Listing for:
Novo
Full Time
position Listed on 2026-08-18
Job specializations:
-
Management
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Location: New York
Novo is building the go-to banking platform for small businesses in the US. The Senior Manager, Customer Support & Success, leads a small, high‑performing team, owning complex escalations, collections recovery and a proactive customer success motion with autonomy and a clear, customer‑obsessed approach.
You will partner with Enablement, Product, Engineering and Marketing to design scalable processes, runbooks and feedback loops that improve the product and frontline experience, while delivering
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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