General Manager

Overview Opportunity:
General Manager

Holiday Inn Express Wall Street is hiring a General Manager to lead operations. This role manages a high-volume select-service property where success is measured by GOP margins and IHG brand compliance. You will direct daily activities and collaborate with ownership to meet financial targets. We need a leader who understands the Manhattan labor market and urban occupancy pressures. This position offers direct responsibility for an asset in a dense business corridor.

Area General Manager
- Regional Director of Operations – Vice President of Operations

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble
- Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.