Operations Supervisor - SOHO, New York City

Operations Supervisor - SOHO, New York City

Givenchy, the epitome of audacity in luxury fashion, invites you to join as an Operations Supervisor in the our SOHO boutique! Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy's legacy.

ROLE OVERVIEW

The Operations Supervisor is responsible for managing and maintaining the organizational standards in the boutique. They also provide support for the company's overall business plan, shortage reduction programs, risk management and controllable losses. To be successful, the Operations Supervisor must consistently demonstrate operational excellence and the following core competencies.

KEY RESPONSIBILITIES

• Oversee store operations and ensure compliance with standards
• Establish strong partnership with Head of Retail Operations, Boutique Director, and store personnel
• Reinforcement of company polices
• Continuously propose additions/edits and improvements to the store operations procedures on an as-needed basis
• Compliance with Client Relations Management
• Provide/assist store personnel in operations/systems training
• Internal Audit and Control
• Liaise with various internal and external departments
• Contribute to the development of Operations/Loss Prevention programs.
• Support all Risk Management programs and functions. Focus on reducing incidents and associated financial losses.
• Able to influence change necessary to deliver results that support organizational goals.
• Ability to work autonomously, confident in making decision
• Responsible for the training of store personnel as it relates to operations: company policy/procedures and understanding store processes
• Provide hands on training with teams to ensure understanding of store processes and standards
• Develop competency in auditing, shortage reduction programs and system controls
• Drive results by setting goals and objectives of team, which are challenging, realistic and support company goals.
• Demonstrate the ability to analyze situations, provide direction, and communicate expectations and coach to achieve desired results.
• Reporting of Operations KPI’s to Boutique Directors
• Demonstrate the ability to forecast and future needs and expenditures and communicate these needs accordingly.
• Able to effectively handle multiple tasks and projects through to successful conclusion.
• Ensures the completion of audits, has the ability to analyze results and develop strategies that impact operational efficiencies and shortage exposures.

QUALIFICATIONS

• 5+ years relevant experience
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks effectively.
• Proven track record of profit improvement through shortage reduction and improvement in store safety practices.
• Ability to analyze people and situations effectively and provide direction to impact performance.

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.

At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value…