Subrogation Manager (Hybrid Job New York New York USA,Management

Position: Subrogation Manager (Hybrid)
Location: New York

NY - New York City
One State Street Plaza
Floor 31
New York, NY 10004, USA

MA - Canton
150 Royall Street
Suite 100
Canton, MA 02021, USA

MN - Plymouth
605 North Highway 169
Suite 800
Plymouth, MN 55441, USA

GA - Atlanta
One Overton Park
3625 Cumberland Blvd
Atlanta, GA 30339, USA

IL - Chicago
230 W. Monroe Street
Suite 2810
Chicago, IL 60606, USA

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we area

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Subrogation Manager to join our Claims team based in our Plymouth, MN;
Denver, CO;
Canton, MA;
Atlanta, GA;
New York City, NY or Chicago, IL office on a hybrid schedule. This position manages components of subrogation handling for multiple specialty lines of business. Develops plans, analyzes results and oversees work of subrogation staff. Reviews and provides direction/makes recommendation on settlement authority where required, on complex, and/or high exposure subrogation claims. Supports Subro Director through communication about specific claims, identification of claim trends, input on form development, and marketing support.

Monitors claim quality, customer feedback and claim reports of staff to ensure compliance with regulatory requirements, customer satisfaction and achievement of corporate objectives. Independently operates within stated company guidelines and high authority levels in the settlement of subrogation claims. Some of the Subrogation Manager responsibilities include but are not limited to:

Ensures execution of proper handling strategies; including appropriate determination of coverage, liability, and claim resolution as they pertain to subrogation.
Recommends, drafts and implements procedural and workflow changes to reduce and/or eliminate inefficient processes for Subro Staff and ensures that Staff Counsel retained manages assigned portfolio within mandated guidelines
Makes decisions or recommendations for subrogation disposition, including evaluation, negotiation and settlement of subrogation on claims with exposures in excess of staff counsel’s and staff autonomy levels.
Proactively manages allocation of all incoming settlements and collections proceeds to support accurate production of KPI’s
Reviews and analyzes subrogation reports to ensure expected outcomes based on KPI’s in place
Identify trends and develop and implements strategies to correct adverse trends.
Maintains a strong professional knowledge of regulatory and legal environments as they pertain to subrogation and applies this information effectively.
Manages assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals of staff. Provides frequent communication and measurement of goals. Oversees training and personal development programs within the group.
Anticipates and meets all customer needs (internal and external business partners).
Liaise, trains and…