Count-Drop Manager

Count Room Supervisor

Core Responsibilities:

Oversee daily count room activities, including bill acceptor drops, cash counting, reconciliation, and transfers to the main bank. Supervise Count Team Supervisors and all count/drop team members; provide leadership and direction across shifts. Develop, manage, and distribute team schedules; forecast staffing needs based on operational volume and promotions. Ensure full compliance with New York State Gaming Commission regulations, Gaming Operating Procedures, internal controls, and security/surveillance protocols.

Operate and maintain cash counting machines; coordinate with vendors/technicians for repairs, upgrades, and maintenance. Reconcile daily cash counts to central system reports; investigate and resolve variances promptly. Perform and oversee manual cash counts; prepare and secure cash for transfer. Train supervisors and team members on procedures, regulations, equipment, and safety protocols. Identify opportunities for operational efficiencies and implement approved improvements.

Maintain a safe, clean, and organized count room environment. Role model the company's guest service program; treat associates and any interacting guests professionally. Conduct performance evaluations, coaching, and corrective actions as needed. Other duties as assigned.

Qualifications/Requirements:

High School Diploma or GED required;
Associate's or Bachelor's degree in Business, Finance, or related field preferred. Minimum of three (3) years of supervisory experience in count/drop operations or cash handling required or equivalent. Extensive cash handling experience, including large transactions. Proven experience with cash counting equipment and reconciliation processes. Must be able to obtain and maintain a New York State Gaming License.

Skills & Abilities:
Strong leadership, organizational, and problem-solving skills.