Director of Day Program Services - Brooklyn​/Queens

Job Title

Director of Day Program Services

These programs are operated by Human First, Inc.

- a member of the ADAPT Community Network.

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives.

Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

Full-time

Under general direction, is responsible for providing direction, guidance and oversight to assigned day program. This role ensures that the program delivers high-quality, person-centered support aligned with ADAPT Community Network's mission, policies, and regulatory standards. The Director oversees program operations, staffing, budgeting, compliance, and service delivery across multiple sites, ensuring that individuals receive meaningful, goal-oriented services in a safe, inclusive, and engaging environment.

Supports the Brooklyn Day Program and Queens Without Walls Day Program.

• Provide leadership and direction to all Day Services sites, ensuring programs operate efficiently and in full compliance with OPWDD and other regulatory requirements.
• Supervise and support site-level Directors and Managers, conducting regular supervisory meetings to discuss performance, program operations, and development needs.
• Recruit, hire, train, evaluate, and, when necessary, discipline or terminate staff in accordance with agency policies and best practices.
• Foster a culture of accountability, teamwork, and continuous improvement across all programs.
• Ensure that all program actions and staff interactions are conducted in a manner that upholds the dignity, rights, and safety of all individuals served, and comply with abuse prevention protocols.
• Oversee implementation and evaluation of person-centered plans to ensure that all individuals receive meaningful and effective supports.
• Ensure that all program sites maintain a clean, healthy, and safe environment, and that all safety and emergency procedures are consistently followed.
• Develop and oversee operational policies and procedures to maintain consistency and compliance across all sites.
• Manage division budgets, ensuring fiscal accountability and efficient use of resources.
• Develop, monitor, and implement long-range program goals and objectives, including expansion opportunities and the introduction of new services.
• Monitor service delivery to ensure program goals are achieved and that individuals receive high-quality supports promoting independence and inclusion.
• Lead quality assurance initiatives to evaluate program effectiveness and ensure continuous improvement.
• Represent Day Services on agency-wide committees, interdepartmental work groups, and at external meetings with community partners and regulatory entities.
• Investigate incidents or complaints as assigned and ensure timely resolution in accordance with agency policy and regulatory expectations.
• Coordinate with transportation services to ensure safe, efficient, and reliable transit of individuals to and from program sites.
• Prepare and submit reports, evaluations, and documentation as required by agency leadership or oversight bodies.
• Stay informed of industry trends, regulatory updates, and best practices related to services for individuals with developmental disabilities.
• Perform other related duties as assigned.

• Bachelor's Degree in Human Services or related field.
• At least seven years of progressively more responsible managerial experience, preferably with the developmentally disabled population.
• Valid New York State Driver’s License in good standing.
• Strong knowledge of OPWDD regulations, service delivery models, and person-centered planning.
• Excellent written…