Field Supervisor

The Pest Control Field Supervisor bridges the gap between management and our boots-on-the-ground technicians. You will lead, train, and support a team of field technicians to ensure high-quality service, strict safety compliance, and exceptional customer satisfaction. This is a working supervisor role—meaning you will split your time between mentoring your team in the field, handling complex pest issues, and managing day-to-day route logistics.

You are expected to own sales, service, and collections. You are responsible for the success of your territory and are expected to operate the territory as it is your own business.

• Checking in (start of shift) and out (end of shift) all direct reports, and logging their start times, the time they arrive at their first service, and the time they complete their last service. You are expected to review their timecards for accuracy daily utilizing the above and the GPS system.
• Managing your team to minimize inefficiencies, downtime in workloads and routes within your territory. If an team member is consistently falling short of goals in route competition, is the field Supervisor’s responsibility to implement measures to identify causes and correct.
• Reviewing services tickets with technician’s service by service in our system and noting any special reminders, details, follow-ups and what the technician is expected to execute on.
• Responsible for the development of team members to become certified applicators and maintaining certification/s by way of attending training classes (whether online or in-house)
• Familiarizing yourself with all services, clients, and points of contact within your territory and under your supervision. This includes meeting facility managers or point of contact monthly, reviewing logbooks, health department sheets, and keeping an accurate record of fly lights, multi-catch traps, bait stations, and other equipment within the facility to ensure maintenance is occurring and reoccurring billing is taking place.
• Occasionally performing pest control technician duties and services, depending on the season, volume of work, and routes. This may include stepping in to cover short-staffed periods due to call-outs, vacations, or other reasons. When performing technician coverage, you are expected to complete the service and complete a quality control form to be sent to the Director of Operations and Technical Director.
  
  It is the responsibility of the service supervisor to communicate with routing and human resources about staffing needs and seasonality. The service supervisor plays a role in the recruiting process and is expected to recruit potential team members when in the field.
• Perform QC services utilizing the 4-step process which includes:

In addition to performance of the above essential functions, this position may be required to perform some of the following supportive functions

• Address all complaints received via email related to service and special services. Including follow-up on a set periodic basis with clients and point of contacts to report the results of the action taken and any further measures that have been implemented.
• Ensure all direct reports can perform their services effectively by assuring they have sufficient materials, personal protective equipment, and pest equipment available to them. This may involve keeping specialized equipment in your vehicles for easy access, as well as regularly visiting the office or warehouse to replenish any necessary materials or equipment. In addition, you must complete a vehicle checklist 4x a year.
• Protect the safety and professional image of the company and pest control professionals by ensuring they are dressed in their proper uniform at all times. The service supervisor is expected to be always in uniform, in the office and in the field. All field team members consisting of both supervisors and technicians are expected to have proper hygiene, and neat and clean facial hair to meet the guidelines of the respirator fit test.
• Identify and act upon opportunities to sell additional products or services.
• Assist in an effective payroll process by…