Manager, Creative Operations

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL is seeking a highly motivated and strategic Manager to join our Creative Operations team in New York. Reporting to the Group Director of Creative Operations for F&B, you will lead the end‑to‑end execution of selected campaigns, ensuring flawless delivery and alignment with both global and local brand strategies. As a manager you will oversee complex campaign life cycles, optimise processes, and foster collaboration across a variety of cross‑functional partners such as Trade marketing, brand management, procurement and development, and the visual merchandising teams.

Our ideal candidate will have 4‑5 years of experience and a passion for beauty, in‑store activations, timelines, and process improvements.

• Lead the planning, execution, and optimisation of select campaigns, acting as the central point of coordination between creative, marketing, production and global.
• Serve as a thought manager, challenging briefs and processes where necessary to ensure alignment with CHANEL’s artistic vision, global guidelines, and business goals.
• Lead project briefings, facilitate stakeholder alignment, and ensure clear communication throughout each project lifecycle.
• Oversee multiple, concurrent projects with complex requirements, ensuring timely delivery, budget adherence, and consistent quality.
• Spearhead the development and deployment of in‑store animation and Point‑of‑Sale campaigns, managing extended timelines and cross‑team collaboration.
• Supports artistic direction for locally created event and digital initiatives.
• Allocate resources and manage workloads within the team to maximise productivity and project outcomes.
• Develop and present year‑over‑year campaign analysis and reports, using insights to anticipate future needs and inform strategic planning.
• Partner with the Group Director on key PMO (Project Management Office) initiatives, implementing tools and processes to drive team performance.

• Leading projects and teams through complexity and change.
• Building collaborative, high‑performing environments.
• Driving operational excellence and creative innovation.
• Connecting strategic vision with day‑to‑day execution.
• Experience leading large, high‑impact campaigns.

• Proven experience (4 years) in creative operations, project management, or a related field—ideally within luxury, beauty, or agency environments.
• Strong leadership, communication, and relationship‑building skills.
• Strategic thinking with the ability to anticipate needs, consult with team on how to solve problems, and adapt to evolving priorities.
• Exceptional organisational skills, attention to detail, and a proactive, solution‑oriented approach.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Based in the NY/Tri‑State Area; able to work onsite as needed.

• Role based in New York City, requires minimum of 3 days in‑person office presence in our Midtown Manhattan office.
• Minimum of 4 years in creative operations, project management, or a related field—ideally within luxury, beauty, or agency environments.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances are deemed appropriate.

• The anticipated base salary range for this position is $87,500 through $108,000. Base salary is one component of the total compensation for this position. Other components may/will include additional compensation, benefits and perks.

• Wellbeing resources include dedicated paid time off for wellbeing: (2‑week August Office Closure and a Wellbeing fund).
• Family and caregiving benefits (inclusive of parental leave, fertility support, Milk…