Branch Manager

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

To help hard-working New Yorkers build better tomorrows

Be New York's most loved financial institution by helping our members build their best financial futures

The Branch Manager play a critical role in driving overall performance, growth, and success of their branch while consistently upholding MCU’s core values. You will be accountable for efficiently managing all branch operations, staffing, and business development activities, ensuring that both member and organizational goals are achieved. As a Branch Manager, you will lead by example- driving performance and sales growth, coaching and developing a high-performing team, and ensuring superior member experience.

You will foster a culture of accountability, collaboration and continuous learning, ensuring your team is equipped to deliver tailored solutions through consultative interactions that improve our members’ financial well‑being. This role is also responsible for ensuring operational excellence, risk management and compliance in everything we do. Additionally, you will actively support community engagement, always representing MCU with professionalism and integrity.

Your ability to inspire your team, deliver measurable results, and support the financial success of our members and communities is instrumental to the Credit Union’s continued growth and impact.

Specific duties include, but are not limited to, the following:

• Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch.
• Clearly communicate business priorities and ensure effective execution across the team.
• Model and reinforce MCU’s values and organizational priorities to align branch activities with corporate strategy
• Drive branch performance and sales growth, inspiring teams through leadership and collaboration.
• Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals
• Takes personal ownership to deliver results. Empowers and trusts others in decision‑making.
• Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team
• Build a diverse talent pipeline and champion continuous learning and development.
• Responsible for successful onboarding and training of new employees
• Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation.
• Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work
• Oversee the branch’s profit and loss (P&L): understand financials and use insights for decision‑making.
• Collaborate effectively with Retail and with other departments
• Assist team with member escalations, owning issue resolution end‑to‑end

• Stay abreast of new products, services, and promotions and educates/supports the branch team
• Cultivate and maintain a strong customer‑centric culture, ensuring world‑class service.
• Ensure Core Value expectations are met, and that the member experience is courteous, attentive, and efficient
• Manages and coaches to the delivery of a differentiated member experience. Coaches’ team to confidently engage with members in technology enabled interactions, providing solutions and advice‑oriented consultation that improves member…