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Director, Omni-Channel CX & AI-Driven Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-23
Listing for:
Apply
Full Time
position Listed on 2026-08-23
Job specializations:
-
Management
AI Business & Operations
Job Description & How to Apply Below
Ramp is seeking a Director to lead a critical part of our omni-channel Customer Experience organization, covering Phone, Email, and Chat. You will guide a 24/7 operation, ensuring coverage, leadership, and customer satisfaction, while partnering with CX Operations, AI, Product, and Engineering to drive measurable improvements.
You will develop managers, translate strategy into clear priorities, and build scalable processes that improve speed, quality, and outcomes for customers and teams.
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