More jobs:
Head of Health Benefits & Employee Self-Service
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-23
Listing for:
NYC Citywide Administrative Services
Full Time
position Listed on 2026-08-23
Job specializations:
-
Management
Administrative Management
Job Description & How to Apply Below
The New York City Department of Citywide Administrative Services (DCAS) seeks an Administrative Manager to lead the NYCAPS Central (NCC) Health Benefits and ESS Support unit. The role reports to the Executive Director of Customer Service and Administration and ensures continuous, high‑quality support for agencies and NYCAPS users.
You will oversee a high-volume call center, work with NCC managers, monitor NYCAPS, CRM and IVR performance, and produce monthly reports to drive improvements and
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