Program Manager,Project Reset Job New York New York USA,Management

THE ORGANIZATION

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

Operating Programs that pilot new ideas and address local challenges;

Conducting original research to evaluate what works—and what doesn’t; and

Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work ovatingjustice.org.

THE OPPORTUNITY

Brooklyn Justice Initiatives offers people an opportunity to change the direction of their lives. The programtransformshow people navigate the legal process of criminal court in Brooklyn, NY, and helps them avoid the harmful effects of incarceration. It provides meaningful early diversion, supervised release for people awaiting trial, and alternative sentencing options.

Brooklyn Justice Initiatives is seeking a Program Manager for Project Reset. Reporting to the Project Director, the Program Manager will oversee the program’s day-to-day operations, including supervision of intake specialist and case managers, stakeholder coordination and community partner management. The Program Manager will also provide outreach, group facilitation, and case management services to program participants and work closely with the Director of Diversion Services & Clinical Supervision to develop new group curricula and interventions.

Responsibilities

include but are not limited to Leadership & Management

Provide weekly supervision to Intake Specialists, Case Managers, temporary staff, and interns, with a focus on coaching, performance management, and professional development;
Facilitate team meetings to strengthen communication, alignment, and collaborative problem‑solving;
Oversee day‑to‑day operations to ensure effective service delivery, coordinated workflows, and timely resolution of issues;
Develop and maintain staffing plans and coverage for traditional Reset and same‑day programming;
Collaborate with diversion leadership to refine policies and operational practices that improve efficiency, clarity, and consistency across teams;
Monitor team performance and participant trends, implementing strategies to close gaps and improve outcomes;
Provide real‑time guidance and escalation support for complex cases, operational challenges, and stakeholder concerns;
Manage team caseloads by assigning/reassigning cases to team members;
Collaborate with the Center’s Court Reform team and other Center Project sites to ensure alignment, cross‑site coordination, and application of shared best practices;
Collaborate with diversion program leadership on cross-program initiatives, coverage needs, special projects, and piloting new initiatives; and
Attend and provide managerial support to Brooklyn Justice Initiatives events and activities, as needed.

Data & Quality Assurance

Oversee documentation, data entry, reporting, and quality assurance processes to ensure accuracy and compliance;
Partner with the Center’s Research team on evaluation activities, improvements to data collection, and reporting requirements; and
Track referral volume and identify trends in charges, participant needs, and program utilization to inform program adjustments and data‑driven improvements.

Training & Onboarding

Assess and refine onboarding processes, training materials,…

Program Manager, Project Reset