Regional Cafe Manager

Location: New York

About Chelsea Piers:

Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.

The Opportunity:

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You’ll Love Working Here:

Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.

Team-Oriented Culture – we win together and support each other every day.

Pathways for Growth – from hospitality to management, operations, personal training, and beyond.

Purpose-Driven Work – every day is a chance to help someone feel seen, supported, andRole & Responsibilities As the Regional Café Manager, you will support the day-to-day operations through hands-on leadership and team development

Responsibilities

Serve as the operational lead for 5 different café locations; overseeing up to 40 employees

Lead, coach and develop a team of Supervisors and shift leads to deliver on KPIs, including revenue growth, guest satisfaction and team retention

Translate overall strategy into local execution while preserving the culture of each cafe Drive store performance across all operational metrics, including labor management, cost controls, product execution, cleanliness, and hospitality

Champion quality, food safety, and consistency across cafes; proactively resolving operational or experience-related gaps Implement and uphold hospitality standards that reflect Chelsea Piers distinct emotional and experiential touch points

Build succession plans, talent pipelines, and development programs across all levels of cafe leadership; proactively address underperformance

Conduct regular cafe visits, skip-level conversations, and coaching sessions to foster accountability and team development.

Partner with the Director of Food and Beverage and cross-functional teams to execute marketing programs, HR initiatives, creative conception and open new locations

Use data-driven insights to identify opportunities, solve complex business challenges, and elevate overall performance.

Serve as the final line of defense to ensure stores remain operational by securing coverage or personally covering any callouts to prevent service disruptions or closures

Oversee all inventory management, ordering, and delivery processes, proactively communicating with distribution representatives to resolve issues and ensuring orders are submitted consistently and on schedule

Supervise all café employees within your purview, conducting regular touch bases and semi-annual performance reviews to ensure alignment, development, and operational excellence

Support the successful opening of new clubs by coordinating operations, staffing, and training to ensure seamless launch execution

Qualifications3-5+ years of multi-unit leadership experience in hospitality or food & beverage; QSR or café experience preferred

Demonstrate the ability to lead leaders – building high performance teams and leadership pipelines

Leadership style that fosters trust, energy and accountability

Provide a top-notch customer service to ensure you meet or exceed clients’ and team expectations

Excellent written and verbal skills

Excellent interpersonal skills

Training, motivation and retention of Canteen staff

Ability to lift 30 + pounds

Continuous standing and walking throughout the work shift

Able to meet and perform the physical requirements and work effectively in an environment typical of this position

Food Handler’s license
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