AI Digital Senior Program Lead, Global Services - Senior Vice President

Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi’s global network.

Citi is looking for a Senior Program Manager to lead the delivery of AI-powered digital transformation programs across its Global Services division — one of the most strategically significant portfolios in the firm. Sitting within the Services Program Management & Execution team, this role drives the structured delivery of intelligent digital experiences used by millions of clients worldwide to manage transactions, accounts, and portfolios.

This is a senior leadership opportunity to operate at the intersection of financial services and artificial intelligence, translating bold strategic ambition into measurable, global-scale delivery.

• Lead end-to-end delivery of multiple AI and digital transformation programs across Global Services, ensuring all initiatives meet defined milestones, timelines, and business objectives.
• Establish and manage a robust program governance framework — aligned to the global delivery model and agreed by all stakeholders — that drives accountability and clear decision-making across AI-driven work streams.
• Develop and maintain detailed, end-to-end program plans that define execution tasks, sequenced timelines, and cross-program dependencies, ensuring AI and digital initiatives stay on track at every stage.
• Prepare senior management reporting and decision materials that provide transparent status updates across complex AI programs, surface risks early, and enable timely executive escalation.
• Identify, assess, and actively manage program risks and issues — anticipating delays in technology-dependent work streams, resolving blockers, and communicating clearly across both the team and senior stakeholders.
• Partner closely with Product Management, Operations, and Technology teams to ensure continuous alignment between AI digital program delivery and the overall Services strategy.
• Own program budget management across AI and digital initiatives, tracking expenditure against plan, ensuring cost efficiency, and eliminating unnecessary spend throughout the program lifecycle.
• Maintain KPIs and KRIs aligned to business goals, evaluate program performance continuously, and embed lessons learned to sharpen future delivery of intelligent digital solutions.

• Bachelor’s degree
• 8 or more years of program or project management experience, gained within IT, technical business, financial services, markets, or banking environments — ideally with exposure to AI, digital, or technology transformation programs.
• Demonstrated experience managing large-scale, multi-dependency portfolios or programs — including those involving digital platforms or technology-driven change — from initiation through to close.
• In‑depth understanding of the business impact of technical and AI-driven contributions, with the commercial awareness to connect technology delivery to measurable client and financial outcomes.
• Exceptional written and verbal communication skills, with the ability to translate complex AI and digital program status into clear, concise messages for senior sponsors and navigate competing stakeholder priorities across a large, matrixed organization.
• Resilient and outcome‑focused, with a track record of influencing positive delivery results and maintaining high governance and control standards across fast‑moving, technology‑led programs.
• Decisive and adaptable, with the forward‑planning instincts to anticipate problems in complex digital environments, resolve them efficiently, and keep delivery momentum without unnecessary escalation.
• Ability to define clear roles and accountability across cross‑functional teams spanning Product, Technology, and Operations in pursuit of AI and digital…