Chief Operating Officer, Fedcap Rehabilitation Services
Listed on 2026-08-24
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Management
Operations Management, General Management, Project & Program Management, Corporate Strategy -
Business
Operations Management, Corporate Strategy
Chief Operating Officer, Fedcap Rehabilitation Services
New York, NY, United States
Trending
Job DescriptionAbout The Fedcap Group
The Fedcap Group is a global nonprofit organization dedicated to advancing economic mobility, workforce development, education, and health through innovative, evidence-based solutions. Serving more than 332,000 people annually across the United States, Canada, the United Kingdom, and Australia, The Fedcap Group partners with government, employers, healthcare organizations, educational institutions, and community leaders to improve lives and strengthen communities.
Position Summary
The Chief Operating Officer, Fedcap Rehabilitation Services, is the senior executive responsible for leading the operational strategy, performance, and growth of Fedcap Rehabilitation Services, one of The Fedcap Group's largest organizations. Reporting to the President of Fedcap Rehabilitation Services. the COO provides executive leadership across a diverse portfolio of Total Facilities Management operations, revenue-generating and government-funded programs, workforce development initiatives, vocational rehabilitation services, and core operational functions that drive organizational performance while advancing the organization's mission and long-term sustainability.
The COO is responsible for translating strategic priorities into operational execution while driving growth, operational excellence, financial performance, exceptional service delivery, and customer satisfaction. This executive partners closely with the executive leadership team to strengthen organizational capabilities, expand strategic partnerships, foster innovation, and position the organization for sustainable growth and long-term impact.
The successful candidate is a seasoned operational leader with a proven track record of leading complex, multi-site organizations and large-scale Total Facilities Management operations. Experience should include facilities and engineering operations, building systems, janitorial services, property management, office services, print and mail operations, business solutions, or similar customer-focused service environments. The ideal candidate has successfully driven operational excellence, innovation, financial performance, and customer satisfaction across private, government, or other highly regulated sectors while advancing organizational mission and community impact.
Executive ResponsibilitiesExecutive Leadership & Organizational Strategy
- Partner with the President to establish and execute the organization's strategic vision, operational priorities, and long-term growth strategy.
- Provide executive leadership across all operational functions to ensure organizational alignment, accountability, and execution.
- Drive operational excellence through continuous improvement, innovation, and data-informed decision making.
- Lead organizational transformation initiatives that improve efficiency, scalability, service quality, and business performance.
- Establish performance expectations, monitor key metrics, and ensure achievement of operational and financial objectives.
- Serve as a trusted advisor to the President, Board, and executive leadership team on operational strategy, business performance, and organizational opportunities.
- Oversee the performance, quality, and operational effectiveness of a diverse portfolio of Total Facilities Management operations, workforce development, vocational rehabilitation, and related service programs.
- Ensure consistent execution of programs while improving customer experience, operational efficiency, and measurable outcomes.
- Monitor operational performance through data, KPIs, and quality measures to drive continuous improvement.
- Foster collaboration across operational teams to ensure consistent service delivery and organizational effectiveness.
- Ensure compliance with all applicable federal, state, local, contractual, regulatory, and accreditation requirements.
- Oversee quality assurance, risk management, contract performance, and operational compliance across the organization.
- Promote a culture of…
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