Knowledge Management Senior Manager

Location

Boston, Chicago, Los Angeles, New York, San Francisco

L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities.

We bring together the rigor of data‑driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry’s best firms to work for.

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Knowledge Management (KM) is one of four key pillars to the Solutions Team at L.E.K. Consulting, alongside Data & Analytics, Market Insights, and Information & Research Center. The Solutions team works together to support and enable our consulting team members to generate best‑in‑class insights for our clients. Knowledge Management is critical to capturing the best of our consulting staff’s individual and collective expertise to make it available to the broader firm.

KM is focused on developing and distributing insights, frameworks, and tools for our consulting team members to leverage on casework and business development, enabling consulting teams to utilize best‑in‑class insights, approaches, and be more efficient in their work.

The Knowledge Management Manager leads the US KM function to ensure knowledge assets are embedded in core business processes. Reporting to the Solutions Director, this individual oversees U.S. KM operations, drives innovation in knowledge services, and leads a high‑performing team of KM professionals across sectors and service lines.

• Collaborate with the Senior Director, Solutions to develop KM’s role in the Solutions portfolio and, alongside EU and APAC leads, drive the firm’s global KM strategy, covering IP development, dissemination, and quality standards across sectors and service lines.
• Ensure knowledge assets are embedded in business processes and accessible to consulting teams for proposal development, case delivery, and business development.
• Coordinate with regional KM leaders and Strategy & Operations teams to set priorities and maintain global consistency.
• Drive the firm’s knowledge agenda by identifying capability gaps, setting quality benchmarks, and championing best practices.

• Provide oversight of the US KM team and US‑aligned, India‑based Content team.
• Support KM team members in developing expertise, building strong relationships, and amplifying impact.
• Meet regularly with KM sector and service line teams to support progress on initiatives and address sector and stakeholder needs.
• Drive the team to own and continuously improve the breadth, depth, and quality of recommendations and support.
• Oversee onboarding of new team members and support professional development and career progression.
• Foster a strong sense of KM team community and shared purpose across the function.

• Drive the innovation and evolution of KM offerings and best practices, including:
  • Increased automation of core processes.
  • Harnessing AI tools to surface new knowledge and insights at scale.
  • Identification and piloting of new services.
  • Unifying knowledge silos and repositories into a more streamlined interface.
  • Continued evolution of team structure and operating model.
  • Supporting further technology initiatives, including enhanced platform functionality.
• Drive visibility and uptake of knowledge tools.

• Promote and elevate the KM value proposition to senior stakeholders across the firm.
• Collaborate with other Solutions leads (primary and secondary research) to integrate functions and functional knowledge for a more cohesive stakeholder experience.
• Partner with sector…