Senior Associate, Field Supervision & Standards

Business Overview

Field Supervision & Standards partners with New York Life's field force to promote responsible business practices through thoughtful supervision, practical guidance, and continuous improvement. As part of the Field Experience Value Stream, our team collaborates across Compliance, Legal, Marketing, Technology, and Field Leadership to help ensure supervisory requirements are effectively integrated into business processes while supporting an exceptional experience for our financial professionals.

We believe effective supervision is built on partnership, sound judgment, and a commitment to helping the field succeed responsibly.

As a Senior Associate within Field Supervision & Standards, you will serve as a registered Principal responsible for reviewing and approving business social media profiles while supporting the organization's supervisory and regulatory objectives.

Social media profile supervision represents the primary focus of this position. Field Supervision & Standards values cross-training, collaboration, and professional development. As business needs evolve, team members are encouraged to broaden their expertise, contribute across multiple supervisory disciplines, and participate in initiatives that strengthen both the department and the experience of New York Life's field force.

Success in this role requires sound judgment, intellectual curiosity, strong attention to detail, excellent communication skills, and the ability to balance regulatory requirements with practical business solutions.

• Serve as a registered Principal responsible for reviewing and approving business social media profiles in accordance with firm policy and applicable regulatory requirements.
• Evaluate profile content, biographies, images, links, and other profile elements using sound regulatory judgment and established supervisory standards.
• Provide practical, solution-oriented guidance to agents and field leaders regarding required revisions and acceptable digital business practices.
• Maintain accurate documentation and timely completion of supervisory reviews.
• Monitor review trends and identify recurring issues that may benefit from additional guidance, education, or process improvements.

• Supporting the review of higher-risk prospective financial professionals by gathering information, evaluating supervisory considerations, and assisting with risk-based recommendations.
• Assisting with complaint reviews, fiduciary role reviews, conflicts of interest oversight, family supervision plan monitoring, or other supervisory activities.
• Assisting in the development and delivery of training materials, job aids, and educational resources that support Field Supervision & Standards professionals and field leaders.
• Partnering with colleagues across Compliance, Legal, Marketing, Technology, and Field Leadership to support new business initiatives, technology enhancements, and supervisory improvements.
• Participating in projects involving workflow optimization, operational efficiencies, and continuous process improvement.
• Contributing to departmental initiatives that strengthen supervisory consistency and enhance the experience of New York Life's field force.

• Delivering timely, thoughtful, and accurate supervisory reviews while exercising sound regulatory judgment.
• Building trusted relationships by providing practical, solution-oriented guidance to field partners.
• Demonstrating curiosity and expanding your knowledge across multiple supervisory disciplines.
• Identifying opportunities to improve processes and contribute to operational excellence.
• Collaborating effectively with teammates and business partners to advance the mission of Field Supervision & Standards.

You are a thoughtful, collaborative professional who enjoys solving problems, improving processes, and helping others navigate complex regulatory requirements.

You exercise sound judgment, communicate effectively with a wide variety of stakeholders, and are comfortable making thoughtful, risk-based decisions in a fast-paced environment.

You recognize that effective…