Program Supervisor

Washington Avenue (S/H)
828 Washington Ave
Brooklyn, NY 11238, USA

JOB SUMMARY:

Under the general supervision of the Program Director or designee and the guidelines provided by ICL and the NYS OMH for the Mental Health provides program and administrative oversight for the treatment activities of the Program. The Supervisor is responsible for assigning, monitoring and controlling personnel and fiscal resources to accomplish team, agency and program goals and for evaluating team programs.

Establishes and maintains systems to ensure that program operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules and regulations. Oversees the provision of crisis intervention services to participants 24 hours a day, seven days a week.

ESSENTIAL JOB FUNCTIONS:

Provides Clinical Oversight to Case Management Staff:

• Oversee intake and screening activities of case managers to ensure that service recipients are appropriate for enrollment in the program and that potential payers for services are identified.
• Supervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and medical evaluations are made, that eligibility determinations, identification of gaps in service and assessment of service needs and strengths are performed with due consideration of the client’s social, ethnic, cultural, educational and spiritual strengths and needs.
• Supervises the development and implementation of comprehensive written case management and service coordination plans and ensures that they are maintained in a timely, accurate and complete manner and that they include consideration of the client’s cultural and ethnic background, customs, needs, beliefs, and primary language
• Supervises case management staff in the provision of crisis intervention services; reviews crisis management plan and revisions of case management plan as appropriate.
• Assures that quality services, identified in the case management plan are delivered in a cost-conscious manner, and that the client is satisfied with the services provided.
• Supervises the counseling and exit planning provided by case managers and ensures that appropriate discharge planning is provided.
• Supervises the development of data, records and/or reports as requested and required by agency and/or regulatory policies.
• Immediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies.
• Regularly provides individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities.

Direct and Supervise Personnel:

• Ensures that all positions are filled as expeditiously as possible. Participates in the recruitment, selection, orientation and on-going training of staff.
• Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits and related time and attendance reporting of staff within the guidelines and deadlines established by the Human Resources Department.
• Responsible for performance management of staff: provides regular feedback to supervises, both orally and in writing, invoking the disciplinary process as needed.
• Holds periodic staff meetings and conferences to discuss treatment programs, policies, and procedures, to obtain input from team members to the goal-setting process and to periodically evaluate goal accomplishment.
• Ensures on-going safety training of employees, manages employee accident reporting and initial submission of workers' compensation claims.
• Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed).
• Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and…