Assistant Branch Manager; Queens

Assistant Branch Manager (Queens)

Consumer & Community Banking | New York, NY

Reports To:

Branch Manager | NMLS Registration Required | Salary: $55,000–$65,000 commensurate with experience

Title: Assistant Branch Manager

Department: Consumer & Community Banking

Reports To: Branch Manager

Location: Queens, NY

Employment: Full-Time | Exempt

NMLS: Required — registration within 30 days of hire

Availability: Branch hours, including weekends and some evenings, as business requires

Founded in 1948 and headquartered in Harlem, Carver Federal Savings Bank is the nation's largest and oldest continually Black-operated bank, a U.S. Treasury certified Community Development Financial Institution (CDFI) and federally designated Minority Depository Institution (MDI). For over 75 years, Carver has served the communities of Harlem, Brooklyn, and Queens with the conviction that access to quality financial services and real economic opportunity should not be determined by neighborhood or circumstance.

We reinvest more than 70 cents of every deposit dollar back into the communities we serve, 10 points above the CDFI standard. We hold an Outstanding rating on our Community Reinvestment Act examination. We are in a period of deliberate transformation, growing our institution, strengthening our team, and deepening our impact. The leaders who join Carver now will help determine what that next chapter looks like.

The Assistant Branch Manager is the Branch Manager's leadership partner, present on the floor, accountable for daily performance, and the person who ensures the branch standard holds whether the Branch Manager is in the building or in the market.

The Assistant Branch Manager at Carver is not a coordinator waiting to be promoted. This is a full leadership role with direct accountability for client experience, team coaching, daily operations, and personal production. This person makes decisions, holds the standard, and keeps the branch performing at full strength every day, regardless of what else is happening around them.

We are building a culture of advice where every branch operates as a financial advisory destination, not a transaction point. The Assistant Branch Manager is the person who makes that culture real on the floor, modeling the standard, coaching the team in real time, and ensuring that what the branch commits to actually happens. If you are ready to lead, not manage, a team, and you bring the instincts, discipline, and character this role demands, Carver offers an opportunity to grow into one of the most consequential leadership roles in community banking.

• Hold the client experience standard at the frontline level so that every interaction, regardless of account size or transaction type, reflects Carver's values and the professionalism our clients deserve
• Model the advisory approach on the floor: listen, understand, recommend, and follow through, treating every transaction as the beginning of a relationship, not the end of a visit
• Create Moments That Matter for every client through intentional, memorable interactions that go beyond the transaction and leave clients feeling seen, valued, and genuinely served by Carver
• Position Carver's digital tools as a natural part of every client conversation, coaching the team to make digital adoption a routine, not an exception
• Track client satisfaction indicators at the branch level and surface patterns and gaps to the Branch Manager with specific observations, not impressions
• Resolve client concerns requiring management involvement with urgency, sound judgment, and a commitment to keeping the relationship

• Carry personal production…