Global Alliance Director

The Global Alliance Director, GWS Enterprise, is a critical, global executive role that performs and delivers as a key value differentiator for the GWS Enterprise business, with the primary intent of helping our global enterprise accounts succeed by creating the strategy to build the business and translating this into an executable plan.

This role is directly accountable for actualizing a powerful and dynamic advantage for our clients and the GWS Enterprise business as well as leading and delivering a high performing team. This includes leading everyday client excellence across our global account teams focusing on quality, efficiency, integration, and cost, with indirect oversight and influence over process enablers on accounts. This visible leader will effectively balance between achieving the strategy, developing talent, financial success, and operational efficiency.

This executive leadership role will be client facing and liaise significantly with C level decision makers within accounts and our executive team. They will lead the on-going strategic relationship, executive relationships, product adoption across business lines, and measurable revenue growth on account. Talent excellence and performance are key features of this leadership role. The ability to strategically select, develop and retain a high performing team is a critical for the success of this role.

While the position is highly driven by revenue growth, the ability to lead talent development and performance is equally critical. The Global Alliance Director will build and advance the vision of both short- and long-term goals while elevating the relationship and growing client investment.

The ideal candidate will have enterprise commercial business and sales experience, extensive experience negotiating multi-million-dollar contracts, and success at the executive level. Experience with the deployment of enterprise strategies, skilled in matrixed and cross team networking, and client experience expertise are priorities.

A highly strategic mindset with an ability to build and operationalize the strategy into a successful plan is a requirement of this role.

• Accountable for full financial performance of global account.
• Provides senior level leadership and oversight on account to deliver against the contract, managing scope interpretation as required.
• Engages GWS executive involvement as needed to foster senior level partnership and leverages the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services.
• Ability to negotiate and administer contract and possess solid understanding of contractual terms and implications.

• Acts as an expert in client’s business and strategy by pro-actively contributing to the improvement of the client’s business.
• Supports growth of customer’s business through the development and execution of an Account Business Plan and Stakeholder Engagement Plan
• Influences the client’s planning and budgeting process to enhance value and optimize performance.
• Represents the client’s best interests externally and internally to GWS.
• Accommodates, plans, integrates portfolio contraction & expansion into account operating model.
• Ensures the successful management of scope expansion & renewal activities, coordinating with Platform SMEs and Sales & Solutions team.

• Skilled at identifying, enabling, and sustaining high performing talent.
• Actively pursues pipelining of talent.
• Builds a healthy and sustainable talent bench and ready now candidates.
• Fosters a healthy and effective leadership culture of inclusion and equity.

• Extensive experience managing client accounts and employee groups across North America, Latin America, EMEA and APAC with a working knowledge of labor laws specific to countries and regions ($100M+)
• Experience in large-scale transformation and first-generation outsourcing is strongly preferred
• Experience leading multiple service lines across multiple regions and delivering on the value proposition of having a single globally integrated service provider.
• Exceptional collaboration skills, and ability to ensure productive collaboration amongst regional and service line leaders on account.
• Experience managing various contracts and commercial models, and success delivering on savings commitments.
• Identify, capture, and disseminate the sector C-suite agenda & implications for client account!
• Provide client insight, including market sizing, geographic and sub-sector analysis to determine target opportunities!
• Monitor the fiscal impact of the account growth including the margin profile of account and overall client against the market.
• Collaborating synergistically with leaders, ensure surveyed target plans are in place to drive measurable improvements, including consulting with Operational Excellence to drive margin achievement.
• Actively build successful network…