CAM Manager IV

Overview

Responsible for managing a department through supervisors or managers. Manages 30+ FTEs with 2 or more manager-level direct reports (or with fewer employees and no supervisor- or manager-level direct reports if covering diverse disciplines and/or complex functions). Drives strategy of the assigned department and contributes to strategy of the assigned area.

• Oversee the daily activities and ongoing strategic planning of a department within a division, ensuring quality standards are maintained in accordance with M&T and division policy and that all activities of the unit are performed in compliance with applicable law and regulation, and where relevant, investor guidelines.
• Resolve disputed transactions in a timely and cost-effective manner.
• Negotiate effectively on customer calls.
• Serve as last line of management on escalated customer matters.
• Oversee compilation of month-end data for distribution to and decision-making by senior management.
• Understand variance drivers and address overages promptly.
• Interact routine with senior management of the division to discuss and set business objectives for the assigned unit and team.
• Lead portfolio acquisition activities, driving completion of all tasks in a timely and compliant manner.
• Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed, maximize resources and minimize expenditures.
• Analyze collection data in assessing unit performance and opportunities for improvement.
• Escalate potential risks to senior management.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Manages workflow with a significant amount of complexity and risk exposure and acts independently.
• External contacts include customers, vendors, outside agencies and attorneys.
• Has charge off authority within established authority levels.
• This position has occasional interaction with executive management.

• Manages through subordinate managers.

• A combined total of 10 years of higher education and relevant work experience in call center or bank operations environment, inclusive of 2 years' managerial experience.
• Excellent customer service skills with the ability to use tact and diplomacy.
• Strong knowledge of relevant spreadsheet, word processing, and presentation software.

• Master's degree.
• Excellent oral and written communication skills.
• Strong knowledge of departmental systems, documents and procedures.
• Proven ability to motivate team and handle conflict without alienating others.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $ - $ Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Getzville, New York, United States of America