Assistant Branch Manager

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Regular Full-Time Management Graniteville, Staten Island, NY, US

3 days ago Requisition

Salary Range: $66,300.00 To $75,330.00 Annually

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview :
The Assistant Branch Manager provides supportive leadership to the branch manager by playing an integral role in the achievement of sales, service, and operational performance goals for the branch. This position ensures that corporate goals are being met, and that Credit Union policies, procedures, and controls are effectively implemented to protect the Credit Union and its members against risk and monetary loss.

The Assistant Branch Manager actively coaches, develops and holds staff accountable to achieve sales and service goals, while ensuring operational excellence and compliance. This position supports all MCU initiatives aimed at leveraging products/services in an effort to meet corporate goals. In the absence of the Manager, and or with the Manager, the Assistant Branch Manager is expected to be fully capable of managing and leading the branch with all aspects of the business to support our members, organization and team.

The Assistant Branch Manager must also have the ability to adapt and pivot accordingly to meet challenges in a dynamic and evolving industry and consistently living MCU’s core values.

Responsibilities :

Specific duties include, but are not limited to, the following:

Leadership & Coaching

• Assist in hiring, assessing, coaching, developing and retaining high-performing branch teams
• Responsible for successful onboarding and training of new employees
• Model and reinforce MCU’s values and organizational priorities to align branch activities with corporate strategy
• Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch.
• Invest time and effort in ongoing coaching and development of branch staff
• Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance reviews, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation.
• Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work
• Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals
• Leverage reporting tools and data to track progress and address performance gaps
• Actively looking for ways to enhance overall branch operations and member service
• Collaborate effectively within Retail and with other departments
• Assist team with member escalations, owning issue resolution end-to-end.
• Stay abreast of new products, services, and promotions and educates/supports the branch team
• Ensure consistency and uniformity in providing excellent member service, achieving sales and service goals, and ensuring that the branch is operationally and regulatory compliant
• Drive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling efforts
• Drive individual and team sales performance, holding staff accountable for meeting and/or exceeding organizational goals
• Ensure Core Value expectations are met, and that…