General Manager

Royal Scenic, a leading air consolidator and tour wholesaler serving travel professionals nationwide, is expanding into the USA market and is seeking a highly motivated General Manager for our USA Branch.

As an agency General Manager, you will bring in business by establishing and managing a strong client relationship, and drive business growth by leading our company’s team effort. The ideal candidate is a strategic thinker who excels at driving business growth, fostering client relationships, and leading people. We invite results-oriented individuals with strong leadership skills and a passion for strategic business development to apply for this role.

• Developing and implementing strategic sales plans to drive business growth, enhance client satisfaction, and improve operational efficiency.
• Managing client accounts, maintaining strong relationships, understanding their needs, and ensuring high-quality service delivery.
• Overseeing the organization’s daily operations, ensuring efficient workflows, resource allocation, and achievement of business objectives.
• Leading, mentoring, and motivating a team of professionals, fostering a collaborative and high-performance work environment.
• Monitoring financial performance, including budgeting, forecasting, and expense management, to ensure profitability and economic health.
• Identifying opportunities for process improvements and implementing best practices to enhance productivity and client satisfaction.
• Representing the organization in client meetings, industry events, and networking opportunities to promote services and build business relationships.
• Ensuring compliance with industry regulations and company policies.
• Develop and execute key sales and business strategies and action plans to achieve monthly/quarterly goals and objectives.
• Monitor and analyze key performance indicators (KPIs) to track progress, identify trends, and make data-driven decisions.
• Collaborate with internal teams, such as marketing, creative, and sales, to ensure seamless project execution and client satisfaction.
• Conduct regular team meetings, performance reviews, and training sessions to support professional development and improvement.
• Manage resources, including staffing, equipment, and technology, to ensure optimal utilization and efficiency.
• Identify new business opportunities and lead the efforts to secure them.
• Address client inquiries, concerns, and feedback promptly, ensuring high client satisfaction and retention levels.

• 10+ years of experience as an agency manager or a similar role in sales and business development, with a minimum of 5 years in a managerial role or client services.
• Good knowledge of the USA consolidator market, insights in Asia market will be an advantage
• Track record in achieving sales targets, training sales agents, and recruiting.
• Strategic thinking and problem-solving abilities, with a focus on achieving business objectives.
• Strong team leadership and management skills, with the ability to inspire and motivate.
• Excellent communication, negotiation, and interpersonal skills.
• Experience in client relationship management across various demographics.

• Financial acumen and experience in budgeting, forecasting, and economic analysis.
• Knowledge of market trends and competitive landscape.

We offer our team members a wide range of market-leading benefits and other perks, including:

• NYC Base Salary Range:
  Starting at $110,000
• Health, Dental, Vision, HSA, FSA, and Commuter Benefits
• Other voluntary benefits
• Company 401K match
• Competitive Paid Time Off and Leave Policies

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Royal Scenic reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.

Royal Scenic is proud to be an equal opportunity employer.

We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.