Director, Customer Success; SUMMIT

Life at Ui Path

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

UiPath is seeking an exceptional Director of Customer Success to lead and scale our customer success operations across telecommunications, high-tech, media, and retail and consumer goods. This is a high-impact leadership role for someone who thrives on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations.

As a Director of Customer Success, you will own portfolio performance, proactively reduce systematic risk end-to-end, and build high-performing teams that deliver measurable outcomes for our most strategic government customers. You'll drive operational rigor and discipline across delivery while modeling leadership presence and culture that demonstrates extreme ownership and execution.

Portfolio & Performance Leadership

• Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health

• Proactively identify and reduce systematic risk across the customer lifecycle

• Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis

• Tie customer adoption directly to measurable revenue impact and business outcomes

Strategic Partnership

• Serve as a strategic partner across Sales, Product, and Go-To-Market teams

• Build and maintain established cross-functional influence across the organization

• Collaborate on deal construction and commercial activity

• Drive alignment between customer success strategies and broader GTM initiatives

Team Leadership & Development

• Build and scale high-performing Customer Success teams

• Provide strong interpersonal coaching and mentorship to team members

• Model unwavering accountability and ownership culture

• Establish and communicate "what good looks like" across the organization

• Champion customer- and team-oriented culture

Operational Excellence

• Drive operational