Senior Account Manager

Brooklyn, United States | Posted on 08/31/2026

• Serve as the senior point ofcontact for key and high-value client accounts
• Build & maintain long-termpartnerships and act as a trusted advisor on logistics strategy
• Develop a strong understanding ofclient objectives to identify growth opportunities and enhance service delivery
• Lead client meetings,presentations, and business reviews

• Manage and grow a portfolio of strategic accounts, driving revenue expansion and profitability
• Identify cross-selling andupselling opportunities across service lines
• Support new business development through networking, referrals, and industry engagement
• Support leadership and contribute to pricing strategies and market positioning initiatives

• Oversee successful execution ofcomplex domestic and international logistics projects from inception to completion.
• Ensure projects are delivered ontime, within budget, and to the highest service standards.
• Act as the escalation point for operational challenges and client issues.
• Coordinate cross-functional teamsto ensure seamless delivery across all service areas

• Manage account financials,including quoting, billing, cost control, and margin optimization
• Monitor & manage project profitability and implement strategic adjustments when needed
• Achieve and exceed individual revenue targets (increased expectations aligned to seniority)
• Provide forecasting, reporting, and performance insights to leadership

• Ensure accuracy and compliance ofall regulatory documentation, including CITES, NOAA, and U.S. Fish &Wildlife requirements
• Maintain expertise in international shipping regulations and risk management/mitigation
• Ensure all client deliverables meetlegal, insurance, and company standards

• Mentor and support Account Manager sand junior team members
• Share best practices and contribute to team development
• Provide guidance on complex accounts and support issue resolution
• Foster a collaborative andhigh-performing team environment

• Partner with senior leadership(VPs, Directors, General Manager) on key accounts and strategic initiatives
• Collaborate with global offices toensure service consistency and excellence
• Support internal process improvements that increases operational efficiency and enhances client outcomes

• Champion service standards andbrand values
• Analyze client feedback and implement improvements
• Lead post-project reviews to drive operational efficiency and innovation

• Comply with all company policies,procedures, and Health & Safety regulations
• Act in the best interests of the organization and its clients
• Represent the company as a senior ambassador in all professional interactions

• Bachelor's degree or equivalent professional experience
• 7-10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry
• Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios
• Strong commercial acumen with aproven ability to drive account growth, profitability, and client retention
• In-depth knowledge of logistics operations, import/export compliance, and pricing strategies
• Excellent leadership,communication, presentation, and negotiation skills
• Experience mentoring, coaching, or supporting junior team members
• Proficiency in Microsoft Office Suite; experience with Hub Spot and Moveware is a plus (training provided)

• Work with a globally recognized leader in fine art logistics
• Partner with prestigious,high-value clients
• Play a strategic role in business growth and client success
• Collaborative, high-performance environment with strong leadership support